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T Levels focus on vocational skills and can help students into skilled employment, higher study or apprenticeships. Each T Level includes an in-depth industry placement that lasts at least 45 days. Students get valuable experience in the workplace; employers get early sight of the new talent in their industry.
This occupation is found in the electrical products sector. Electrical, electronic product service and installation engineers may work for organisations of all sizes ranging from large multinational companies to small independent repair shops. Engineers usually work from home. They normally require a driving licence to enable them to drive safely to commercial or domestic premises in their given area. Engineers install, service or repair a range of electrical or electronic equipment, from washing machines and micro-wave ovens in the kitchen, laundrette or restaurant to television and audio equipment in the living room. Once the installation is complete, they demonstrate the product and provide information and advice on efficient operation and resource saving practices. 'Smart home technology' means that the installation requirements of many appliances require the engineer to set up connectivity. For example using WiFi and bluetooth, enables products to communicate through the 'internet of things' and be controlled with 'Apps'. Engineers also repair and service electrical products for commercial or domestic customers. This involves testing equipment to find faults, carrying out repairs and replacing faulty parts.
In their daily work the engineer comes into contact with customers. They represent their employer so providing high levels of customer service for all customers, including individuals in their homes, business owners and managers is an important part of the role. Engineers normally work alone with minimal supervision when out on a job and usually report to a senior engineer.
An employee in this occupation is responsible for following health, safety and electrical installation and repair requirements and procedures. This minimises the risk of harm to themselves, customers, and their families, property and equipment. They must also deliver to customer service standards and timescales.
An engineer is usually responsible for ensuring they carry the spare parts needed to complete their repairs. They must also keep their van and tools in good working condition.
Following the apprenticeship, the engineer may complete additional training to enable them to work on gas appliances or work in specific commercial premises. They may also take additional qualifications to further develop their skills and progress into management, training or development.
| Duty | KSBs |
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Duty 1 Deliver and install electrical or electronic products. |
K1 K2 K3 K4 K6 K7 K10 K11 K14 K15 K19 K20 K21 K22 K23 K24 K25 K26 |
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Duty 2 Prepare for repair, maintenance and installation work, organise resources and carry out software downloads and updates. |
K1 K2 K3 K5 K6 K8 K9 K16 K17 K18 K20 K22 K23 K25 K26 |
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Duty 3 Test equipment, diagnose faults and carry out repair, maintenance and service tasks on electrical or electronic products. |
K1 K2 K3 K4 K11 K12 K13 K17 K18 K19 K20 K21 K22 K23 K24 K25 K26 |
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Duty 4 Provide customer service, technical product information and advice and updates on repair, installation and maintenance work to customers. |
K1 K10 K20 K21 K22 K23 K24 K25 |
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Duty 5 Maintain tools and equipment. |
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Duty 6 Provide work information to colleagues and complete task documentation. |
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Duty 7 Source and use materials with a focus on sustainability. For example when disposing of waste parts and packaging. |
K1 K3 K5 K6 K8 K16 K19 K20 K21 K22 K23 K24 K25 K26 |
K1: The electrical and electronic products industry. Types of organisations Types of products. Supply chain. Customers. Customer requirements. Impacts on product demand.
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K2: Stock requirements. Control systems. Stock considerations: availability, stock lead time, stock value and faulty stock.
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K3: Awareness of health and safety regulations, relevant to the engineer's responsibilities. Control of Substances Hazardous to Health (COSHH). Display Screen Equipment. Due diligence. Electrical safety and compliance. Emergency procedures. Health and Safety at Work Act – responsibilities. Isolation and emergency stop procedures. Lone working. Manual handling. Provision and use of Work Equipment Regulations (PUWER). Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR). Risk assessments. Safe systems of work. Safety equipment: fire extinguishers. Situational awareness. Slips, trips and falls. Types of hazards. Personal Protective Equipment (PPE).
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K4: Environmental and sustainability principles, regulations and guidance. Environmental hazards that can arise from product repair, service and installation. Environmental management systems standard. Environmental Protection Act. Environmental permits. Waste Electrical and Electronic Equipment Directive (WEEE). Hazardous waste regulations and disposal of waste. Circular economy and reuse of materials and components. Eco design, energy and resource efficiency. Recycling and disposal of product, components and packaging.
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K5: Tools and equipment used in electrical and electronic product installation, repair and maintenance. Purpose, operation, storage and maintenance.
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K6: Electrical and electronic principles: principles of electricity and electronics, electric circuit theory, electrostatic discharge.
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K7: Manufacturer's installation and site requirements. Ventilation requirements and building structure suitability for installation and fixings.
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K8: Manufacturers’ instructions and service manuals: what they are and how to use them. Warranties: what they are and how they can impact on work.
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K9: Planning and prioritising work tasks. Time management techniques.
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K10: Customer care policies and techniques.
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K11: Electrical services, utility services, network connections and product demonstration.
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K12: Product testing and standards. British Standards. In-service inspection and testing of electrical equipment.
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K13: Principles of product operation and the role of software.
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K14: Delivery practices and techniques, securing and transporting products.
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K15: Installation practices and techniques.
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K16: Service and maintenance practices and techniques.
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K17: Techniques and practices for repairing equipment, and replacing components or reinstating software.
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K18: Fault finding techniques.
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K19: Quality assurance requirements.
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K20: Continuous improvement techniques.
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K21: Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.
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K22: Team working principles.
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K23: Written communication techniques - electronic and paper: report writing, recording information, technical reports.
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K24: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Engineering terminology.
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K25: Information technology and digital: digital interfaces, email, Management Information Systems (MIS), spreadsheets, presentation, word processing, virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security.
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K26: Technological development and innovation within electrical and electronic products.
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S1: Obtain and check stock and supplies. Complete returns.
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S2: Apply health and safety procedures and safe systems of work in compliance with regulations and standards.
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S3: Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
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S4: Plan work.
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S5: Select, check and use tools and equipment.
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S6: Use electrical, electronic and software operation systems.
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S7: Maintain and store tools and equipment.
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S8: Follow Electrostatic Discharge (ESD) avoidance procedures when handling spare parts and open products.
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S9: Provide information and advice to customers, for example on energy and resource saving and efficient product operation.
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S10: Connect product to the required network for example WiFi, Internet or bluetooth.
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S11: Inspect and test installations for safety and service.
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S12: Apply delivery practices and techniques, secure and transport product. For example fit and remove transit bolts or strapping.
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S13: Install equipment or components.
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S14: Check installation meets installation and site requirements.
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S15: Apply service and maintenance practices and techniques. Assess condition of components and equipment to identify if action is required.
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S16: Disconnect and isolate equipment or components.
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S17: Apply repair practices and techniques, replace components or reinstate software.
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S18: Restore the work area on completion of the activity.
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S19: Demonstrate product.
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S20: Apply fault finding techniques.
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S21: Apply quality assurance procedures.
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S22: Apply continuous improvement techniques. Devise suggestions for improvement.
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S23: Apply teamworking principles.
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S24: Apply equity, diversity and inclusion procedures.
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S25: Communicate in writing and record information - paper based or electronic: for example technical findings or product claim investigation outcomes.
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S26: Communicate with others verbally for example, colleagues, customers and stakeholders.
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S27: Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
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S28: Carry out and record planned and unplanned learning and development activities.
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B1: Put health and safety first.
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B2: Considers the environment and sustainability.
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B3: Act professionally.
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B4: Take responsibility for completing work.
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B5: Committed to continued professional development (CPD) to maintain and enhance competence.
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B6: Supportive of the needs and concerns of others, for example relating to diversity and inclusion.
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B7: Collaborate within teams and external stakeholders.
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Awarding organisation: City & Guilds
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