This occupation is found in various sectors and organisations, such as professional facilities management companies, property management companies, construction, hospitals, schools, colleges, and universities. A facilities manager may work directly for the company whose services they manage, or they may work for an organisation that provides these services to various businesses.
The broad purpose of the occupation is to be responsible for the maintenance and security of buildings and services. Their work ensures that the environment meets the needs of the people working within it. They manage tasks like overseeing building projects, renovations, or refurbishments, managing general upkeep and maintenance, ensuring that facilities meet regulations and environmental, health, and security standards. The exact duties of a facilities manager can depend on the organisation and industry.
In their daily work, an employee in this occupation interacts with various departments within an organisation to understand their specific needs and requirements. They also collaborate with external stakeholders such as suppliers, service providers, and regulatory bodies to ensure that the facilities meet industry standards and regulations. They also address maintenance, manage complaints, and ensure a comfortable working environment. They work closely with skilled professionals like maintenance technicians, electricians, and plumbers for repairs, inspections, and preventive maintenance.
Facilities managers manage facilities by collaborating with external contractors for services like cleaning, landscaping, security, and equipment maintenance. They maintain and upgrade technology infrastructure, coordinate with health and safety officers, and collaborate with architects, engineers, and designers for renovations or construction. They may also interact with environmental agencies to address sustainability initiatives and comply with regulations.
An employee in this occupation will be responsible for ensuring a safe, secure, and comfortable working environment for properties, assets, and services, ensuring compliance with health and safety regulations. They supervise and negotiate contracts with service providers for security, parking, cleaning, catering, and technology, ensuring they meet the organisation's needs and budget.
A facilities manager is responsible for overseeing renovations, updates, and improvements in office space layout, equipment, and infrastructure. They also inspect facilities to ensure compliance with safety regulations, such as the building safety act and fire regulations.
A facilities manager oversees staff in cleaning, maintenance, grounds, and security, advising organisations on improving efficiency and cost-effectiveness of facilities through optimisation of energy usage, space utilisation, and maintenance schedules. They ensure well-maintained facilities through planned schedules and reactive maintenance issues.
| Duty | KSBs |
|---|---|
|
Duty 1 Manage and comply working practices with a focus on health and safety. |
|
|
Duty 2 Develop and implement risk controls in line with business continuity strategies and plans and risk criteria. |
|
|
Duty 3 Implement industry standards, relevant legislation, and environmental regulations. |
|
|
Duty 4 Monitor compliance with standard operating procedures in line with company policies. |
K3 K5 K10 K13 K14 K15 K17 K19 K20 K26 K27 K28 |
|
Duty 5 Promote and implement sustainable practices and reduce environmental impact in facilities management operations. |
|
|
Duty 6 Plan and organise to undertake facilities management activities in ways which use resources to complete work. |
K6 K7 K9 K11 K13 K14 K15 K17 K18 K19 K21 K22 K23 K24 K29 |
|
Duty 7 Lead and coordinate projects with considerations for cost, quality, time, safety and security. |
K6 K7 K9 K11 K15 K17 K18 K19 K21 K22 K23 K26 K28 K29 |
|
Duty 8 Manage property and assets implementing building maintenance plans. |
|
|
Duty 9 Develop and implement plans that deliver on organisational strategies and objectives to agreed quality standards. |
K6 K7 K9 K11 K17 K18 K19 K20 K23 K29 |
|
Duty 10 Manage budgets to ensure financial efficiency and accountability in facilities management operations. |
|
|
Duty 11 Coordinate and evaluate facilities management processes and systems that are capable of measuring performance and quality. |
K6 K7 K9 K11 K13 K18 K20 K21 K22 K23 K24 K28 K29 |
|
Duty 12 Maintain records and documentation utilising the relevant technology. |
|
|
Duty 13 Communicate, manage and liaise with internal and external stakeholders within the facilities management environment. |
K7 K8 K13 K14 K15 K17 K19 K20 K21 K23 K24 K25 K26 |
K1: Health and safety regulations, standards and guidance, relevance to the occupation and responsibilities.
Back to Duty
K2: Strategies for identifying and managing risk.
Back to Duty
K3: Regulations and legislation that impact the sector.
Back to Duty
K4: Current sustainable practices and developments in the sector.
Back to Duty
K5: Waste management strategies.
Back to Duty
K6: Principles of facilities project management.
Back to Duty
K7: Change management principles and techniques.
Back to Duty
K8: Business continuity planning principles and techniques.
Back to Duty
K9: Business operation considerations: efficiency, customer satisfaction, competitiveness and ethical issues.
Back to Duty
K10: Standard operating procedures (SOP).
Back to Duty
K11: Continuous improvement techniques.
Back to Duty
K12: Principles of property ownership.
Back to Duty
K13: Property asset management techniques.
Back to Duty
K14: Fundamental concepts of building design; the features of building, fabric, structures and components. Sustainability of building design.
Back to Duty
K15: Building maintenance principles: reactive and planned activities.
Back to Duty
K16: Finance and budgeting techniques: Cost centres, devolved budgets, budgeting techniques, budget cycles, levels of authority, cost control.
Back to Duty
K17: Resource management requirements and techniques.
Back to Duty
K18: Quality assurance procedures and monitoring processes.
Back to Duty
K19: Leadership and management techniques: Customer relationship management, negotiating, influencing, networking, commercial awareness, conflict management and assertiveness.
Back to Duty
K20: Organisational objectives, requirements and value; Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
Back to Duty
K21: Types, quality, and ethical data analysis techniques.
Back to Duty
K22: Methods of delivering, receiving and using feedback to improve the quality of business products and services.
Back to Duty
K23: Problem solving, techniques, diagnostics and root cause analysis.
Back to Duty
K24: The organisational and sector digital toolkits and systems. General Data Protection Regulation (GDPR) and cyber security.
Back to Duty
K25: Communication techniques: verbal and written.
Back to Duty
K26: Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.
Back to Duty
K27: Personal wellbeing and mental health awareness.
Back to Duty
K28: Continuing professional development: planned and unplanned and recording methods.
Back to Duty
K29: Research techniques.
Back to Duty
S1: Comply with and manage health and safety procedures in line with regulations, standards, and guidance.
Back to Duty
S2: Develop and apply hazard and risk identification and risk management systems and culture.
Back to Duty
S3: Comply with sector regulations and legislation.
Back to Duty
S4: Develop and apply sustainable practices and developments.
Back to Duty
S5: Apply and manage waste management strategies.
Back to Duty
S6: Apply facilities project management techniques.
Back to Duty
S7: Apply change management techniques.
Back to Duty
S8: Apply business continuity planning techniques.
Back to Duty
S9: Apply business operation considerations.
Back to Duty
S10: Apply and manage standard operating procedures (SOPs).
Back to Duty
S11: Apply continuous improvement techniques. Make recommendations for improvement.
Back to Duty
S12: Apply property and asset management techniques.
Back to Duty
S13: Manage building maintenance activities, for example plans, site inspections or audits
Back to Duty
S14: Apply techniques in the management of budgets within department financing and budget.
Back to Duty
S15: Manage resource requirements.
Back to Duty
S16: Apply quality assurance procedures and monitoring processes.
Back to Duty
S17: Manage stakeholders. For example, contractors, consultants, suppliers, end users.
Back to Duty
S18: Manage and comply with organisational objectives, requirements and value including Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
Back to Duty
S19: Analyse and report different types of data according to its qualities.
Back to Duty
S20: Use feedback to improve the quality of the business products and services.
Back to Duty
S21: Apply problem solving techniques, identifying issues. Propose solutions to problems.
Back to Duty
S22: Monitor, manage and report organisational and sector information technology and digital systems. Comply with General Data Protection Regulation (GDPR) and cyber security.
Back to Duty
S23: Communicate verbally and in writing with others for example, colleagues, contractors and stakeholders.
Back to Duty
S24: Apply policies and practices to support equity, diversity and inclusion.
Back to Duty
S25: Plan and undertake Continued Professional Development (CPD) to meet personal and organisational development. Evaluate CPD outcomes against any plans made.
Back to Duty
S26: Undertake research.
Back to Duty
B1: Takes personal responsibility for and promotes for health, safety and welfare.
Back to Duty
B2: Act ethically.
Back to Duty
B3: Promote equity, diversity and inclusivity in the workplace.
Back to Duty
B4: Take responsibly for the quality of work.
Back to Duty
B5: Respond and adapt to work demands and situations.
Back to Duty
B6: Committed to maintaining and enhancing competence of self through Continued Professional Development (CPD).
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This standard aligns with the following professional recognition:
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.2 | Occupational standard, end point assessment and funding band revised. | 24/03/2025 | Not set |
| 1.1 | End-point assessment plan revised | 02/08/2024 | 23/03/2025 |
| 1.0 | Approved for delivery | 03/05/2018 | 01/08/2024 |
Crown copyright © 2025. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence