KSBs

Knowledge

K1: Implications of property ownership. Back to Duty

K2: Establishment & management of registers for property & fixed assets. Back to Duty

K3: Principles of building design; the features of building, fabric, structures and components and their implications for maintenance. Back to Duty

K4: Relocation requirements & factors involved. Back to Duty

K5: Layout, flow management & space planning techniques; accessibility & inclusion. Back to Duty

K6: Principles of contract management. Back to Duty

K7: Problem solving techniques, prevention measures, corrective actions. Back to Duty

K8: Management of sub-contractors (management systems for contractors & specialists, e.g. security & access, performance management, H&S briefings). Back to Duty

K9: Regulatory frameworks, health and safety, client requirements, statutory legislation and FM industry best practice; sustainability and corporate responsibility. Back to Duty

K10: The impact of FM on the environment. Back to Duty

K11: Principles of risk management; business continuity planning. Back to Duty

K12: FM data capture, analysis & management techniques; types, capabilities and limitations of FM IT systems e.g. of building management services; requirements of ISO 41001 (international FM standard). Back to Duty

K13: FM organizational and service requirements, targets & objectives. Back to Duty

K14: Change management techniques (e.g. agile v waterfall; developing work processes, procedures, systems, structures & roles). Back to Duty

K15: Principles of project management (tools & methods for planning, monitoring & managing an FM project; process-based methodologies; project stages). Back to Duty

K16: Quality management in FM. Back to Duty

K17: Client objectives, requirements & value; Service Level Agreements (SLAs). Back to Duty

K18: Survey & benchmarking techniques. Back to Duty

K19: Uses of customer feedback; principles of continuous improvement; influencing techniques. Back to Duty

K20: Ways of recording and tracking human resources capabilities. Back to Duty

K21: The impact of change on people HR-related legislation affecting FM. Back to Duty

K22: Capability building, HR tools and techniques. Back to Duty

K23: Financial/budget/resource management & reporting systems and processes & techniques. Back to Duty

K24: Accountability within delegated financial authorities Organizational procurement policies and processes & client objectives and requirements. Back to Duty

Skills

S1: Manage property and fixed assets and implement building maintenance plans (monitor and control premises; optimize the use of space; evaluate the effectiveness of the implementation of a property management plan). Back to Duty

S2: Ensure the delivery of FM service provision to required standards and identify opportunities for improvement (identify requirements; identify opportunities for improvements; identify and rectify FM service delivery problems). Back to Duty

S3: Meet FM compliance, risk and business continuity requirements (analyse the extent to which compliance, Corporate Social Responsibility (CSR) & sustainability requirements are met; carry out risk assessments; develop a Business Continuity Plan (BCP)). Back to Duty

S4: Use FM management systems to monitor, report and act on the performance and efficiency of properties, assets and services against FM Key Performance Indicators (KPIs) (collate data; analyse statistics; maintain data security). Back to Duty

S5: Develop and implement delivery plans for the management of FM properties, assets and services and manage change (carry out activities ethically and sustainably; identify operational impact of change; develop plans to mitigate negative impacts; manage expectations). Back to Duty

S6: Establish and manage day-to-day relationships with clients and other stakeholders to agreed quality standards (develop and implement FM quality management operational plans; use appropriate stakeholder management methods; recommend improvements to the quality of FM service provision). Back to Duty

S7: Motivate, manage and develop FM teams to deliver operational objectives (deploy assets; assess and plan for individuals’ development needs; comply with Human Resources (HR) requirements). Back to Duty

S8: Manage FM finances and procure FM goods and services, ensuring they are delivered within agreed budgets and make recommendations for innovation (analyse financial information; develop operational plan and budget; manage budget variances; analyse the effectiveness of procurement practices). Back to Duty

Behaviours

B1: Exceed customer expectations and add value. Back to Duty

B2: Work in partnership with others for the common good. Back to Duty

B3: Anticipating and responding to others' needs and influencing them to enhance performance. Back to Duty

B4: Aim for a higher level of excellence. Back to Duty

B5: Work for the greater good and not sacrifice high standards for immediate gain or personal benefit. Back to Duty

B6: Foster the growth of themselves and others, inspiring them to exceed their personal and professional goal. Back to Duty

B7: Approach work in an orderly way. Back to Duty

Qualifications

English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Additional details

Occupational Level:

4

Duration (months):

24

Review

this apprenticeship will be reviewed in accordance with our change request policy.