Leisure team member

Knowledge

K1: The businesses organisational structure, its vision, values, missions and goals. Back to Duty

K2: How own area of work and that of colleagues contributes to achieving business targets. Back to Duty

K3: The Sports and Leisure activities, products and services offered by the leisure facility, and how to match them to different types of customers’ needs. Back to Duty

K4: How to assemble, dismantle and store different types of equipment both simple and complex ranging from badminton nets to trampolines and powered equipment. Back to Duty

K5: Key legal and regulatory requirements within the leisure industry. e.g. Health and Safety, Reporting of Injuries, Diseases and Dangerous Occurances Regulations (RIDDOR), Control Of Substances Hazardous to Health (COSHH), Safeguarding and Protecting Children. Back to Duty

K6: How technology is used in the industry e.g. front of house systems, IT systems, cash handling procedures, social media, digital channels. Back to Duty

K7: How exercise plays a role in improving public health and the impact of a sedentary lifestyle on physical and mental wellbeing. Back to Duty

K8: How to work with people from a wide range of age groups, backgrounds, cultures and abilities and with different needs and motivations and how to support them in the safe use of sports and fitness activities which support customer retention, product sales and a long-term improvement in the customer’s lifestyle. Know how and when to refer customer feedback / questions to colleagues. Back to Duty

K9: How to perform all the duties of a swimming teacher including; develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Support with the promotion and awareness of swimming opportunities and supervise and lead swimming teachers assistants. Back to Duty

K10: How to perform all the duties of a a lifeguard to; work as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary. Back to Duty

K11: How to perform all of the duties of a gym instructor including; induction processes, conducting, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups. Back to Duty

K12: Basic coaching and motivational techniques such as how to plan for group activity sessions, lead group activity sessions and adapt to variations in ability. Back to Duty

Skills

S1: Work in a team to support peers and colleagues to meet the goals of the business. Back to Duty

S2: Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures. Back to Duty

S3: Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities. Back to Duty

S4: Monitor customer use of equipment and ensure their safety, intervening as necessary. Back to Duty

S5: Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations. Back to Duty

S6: Use IT including front of house system, social media and digital channels. Back to Duty

S7: Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants. Back to Duty

S8: Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary. Back to Duty

S9: Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups. Back to Duty

S10: Plan activity sessions using techniques that are suitable for the participant(s) and their goals. Back to Duty

S11: Undertake pre-activity screening and health and safety checks when leading group sessions/classes. Back to Duty

S12: Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants. Back to Duty

Behaviours

B1: Proactively support the organisation’s visions and values. Back to Duty

B2: Carry out activities and organise own work in a professional manner, e.g. time keeping, attendance, personal appearance. Back to Duty

B3: Be mindful and respectful of the safety of self and all others by always putting safety first. Back to Duty

B4: Take a friendly and outgoing approach and enjoy talking, empathising and interacting with others, and communicating in line with business needs. Back to Duty

B5: Demonstrate pride in own role through a consistently positive and professional approach with an ongoing commitment to self-development. Back to Duty

B6: Demonstrate problem solving skills and the use of own initiative. Back to Duty

B7: Demonstrate a positive outlook, responding in a timely, positive and helpful manner to enquiries, complaints and compliments. Back to Duty