Broadcast and media systems technical operator

Knowledge

K1: How Networks can be used to deliver cost effective, efficient and quality content for broadcast/playout/online services such as live broadcasts Back to Duty

K2: The end-to-end broadcast workflow from production (studio) to distribution (home) and their role within this Back to Duty

K3: How to prepare the agreed technical set up for broadcast systems and networks Back to Duty

K4: How to collect, filter and analyse data regarding service operations to aid problem/incident management Back to Duty

K5: How to recognise faults, and who and when to escalate these to, in line with organisational procedures Back to Duty

K6: The industry standards, such as, delivery protocols and recommendations relevant to own role Back to Duty

K7: The level of service agreed for delivery Back to Duty

K8: The regulatory environment of own organisation, and how the wider broadcast media operates Back to Duty

K9: The agreed quality standards for service delivery and how to maintain these Back to Duty

K10: The resources required to deliver the broadcast service including people, equipment and systems Back to Duty

K11: The causes and consequences of service failure, and how to respond appropriately Back to Duty

K12: How to identify service problems and establish workarounds Back to Duty

K13: Business continuity procedures Back to Duty

K14: How to safely use all tools and equipment required for the role Back to Duty

K15: How to assess new and existing event spaces (venues) for safety, operational and creative suitability Back to Duty

K16: The risks and hazards that apply to the role and how and when to report Health and Safety issues to the appropriate personnel Back to Duty

Skills

S1: Follow processes to ensure that the integrity and security of file based media content is maintained e.g. to avoid hacking or theft of assets Back to Duty

S2: Prepare and assemble the agreed technical set up for live or pre-recorded content including video and sound equipment, broadcast systems and networks Back to Duty

S3: Use industry specific software and hardware and follow industry specified processes relating to sound and visual workflows transmission Back to Duty

S4: Use the appropriate systems to assess suitability of media for broadcast such as subtitles or audio description Back to Duty

S5: Accurately monitor audio and video signals Back to Duty

S6: Monitor channel outputs for quality and continuity of service ensuring adherence to OFCOM specifications and guidelines Back to Duty

S7: Communicate fault conditions in a timely and coherent manner to colleagues, customers and suppliers, escalating to managers as required Back to Duty

S8: Apply incident control procedures and complete incident control reports in line with organisational procedures Back to Duty

S9: Work with broadcast technicians and engineers to re-establish and maintain service when it is interrupted Back to Duty

S10: Implement agreed processes and log work carried out to services in line with service agreements Back to Duty

S11: Communicate clearly and concisely using discretion when required Back to Duty

S12: Work effectively, both individually and collaboratively as part of a team Back to Duty

S13: Build and maintain professional relationships with colleagues, customers and suppliers Back to Duty

S14: Work accurately with a high degree of attention to detail Back to Duty

S15: Ensure health and safety guidelines and policies, including electrical safety procedures, are followed at all times, reporting any health and incidents or hazards to the appropriate personnel Back to Duty

S16: Maintain a secure working environment, in line with organisational policies, in order to protect individuals, information and organisational assets Back to Duty

Behaviours

B1: A strong work ethic, taking personal responsibility for own work, meeting deadlines, setting the right example for others and displaying honesty and integrity Back to Duty

B2: Treating others with respect, showing sensitivity to others and demonstrating an openness to others’ ideas and input to develop effective working relationships with colleagues and customers Back to Duty

B3: A positive attitude, adaptability and responsiveness to change Back to Duty

B4: Thinking creatively and using a systematic approach to resolve technical issues relating to broadcast and media systems operations Back to Duty

B5: Developing and maintaining own professional competence in broadcast and media systems operations; a willingness to learn new skills Back to Duty