Autocare technicians work in the automotive industry. Workplaces include autocare or fast fit centres. Centres may be part of a national chain or operated by a regional or local, independent group or owner. Autocare technicians are able to work as part of a team but also independently. They have strong problem-solving skills. An autocare technician contributes to their centres' commercial operations, impact on the business, and maintain a high standard of services.
The broad purpose of the occupation of an auto-care technician requires a unique combination of technical, retail and customer service skills. They carry out inspections of cars, car derived vans and light goods vehicles including electric or hydrogen powered vehicles for basic routine maintenance. They carry out a range of services and repairs. Autocare technicians inspect, remove and replace components on various vehicle systems. They are responsible for contributing to the maintenance of stock levels and replenishment activities when stock deliveries are received. They use a range of specialist tools, measuring instruments and diagnostic equipment.
They have strong communication skills and use these with internal and external colleagues, and with customers when they are completing activities, such as identifying customer and vehicle needs, presenting solutions, completing payment transactions, handling customer disappointment and resolving low level customer complaints.
An employee as an autocare technician must comply with environmental and health and safety regulations and procedures. They must use the appropriate personal protective equipment. They take responsibility for their own work and the quality of workmanship. They must organise their work, meeting deadlines and scheduling tasks appropriately.
| Duty | KSBs |
|---|---|
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Duty 1 Communicate with customers establishing vehicle problems and their requirements. |
K1 K2 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K24 K25 K26 K27 K28 K29 K30 K31 K32 K33 K34 S5 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 2 Conduct vehicle inspections and routine maintenance work. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K19 K21 K22 K23 K27 K30 K31 K32 K33 K34 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S20 S21 S22 S23 S25 S26 |
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Duty 3 Work independently and as part of a team, contributing to business outcomes. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K21 K22 K23 K24 K25 K26 K27 K28 K29 K30 K31 K32 K33 K34 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 4 Inspect, repair, and replace car, car derived van, or light goods vehicle tyres and vehicle systems components. |
K1 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K26 K30 K32 K33 K34 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S15 S16 S17 S20 S21 S22 S23 S25 S26 |
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Duty 5 Identify and source, vehicle components in line with workplace procedures. |
K1 K4 K6 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K26 K27 K28 K29 K30 K32 K33 K34 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 6 Follow workplace instructions or procedures for vehicle maintenance or repair. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K21 K22 K24 K25 K26 K27 K28 K29 K30 K31 K32 K34 S1 S2 S3 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 7 Maintain the workplace environment, follow good housekeeping practices in accordance with health and safety procedures. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K21 K22 K23 K24 K26 K27 K29 K30 K31 K32 K33 K34 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S20 S21 S22 S23 S25 |
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Duty 8 Post inspection, provide customer quotation of the work required, before agreeing and commencing the work. |
K1 K4 K8 K9 K10 K11 K12 K13 K14 K15 K16 K19 K23 K24 K25 K26 K27 K28 K29 K30 K31 K32 K33 K34 S7 S8 S9 S10 S11 S12 S13 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 9 Contribute to stock management routines. For example, ordering, booking, receiving, and ensuring safe storage, of stock and consumables. |
K1 K4 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K24 K25 K26 K27 K28 K29 K33 K34 |
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Duty 10 Promote the safety of themselves, customers, colleagues, and the environment. |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K21 K22 K23 K30 K31 K32 S1 S2 S3 S4 S7 S8 S9 S10 S11 S12 S13 S14 S15 S17 S20 S21 S22 S23 S25 |
K1: The automotive industry and the role of the autocare technician. Limits of autonomy and reporting channels.
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K2: Vehicle safety inspections and routine maintenance: manufacturers specifications or approved schedules. The use of vehicle specific data and the legal requirements for wear and serviceability.
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K3: Awareness of health and safety regulations, standards, and guidance and impact on role. Safe working procedures, Control of Substances Hazardous to Health (COSHH). Fire safety. Good housekeeping. Hazards and risks. Health and Safety at Work Act. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, fire extinguishers. Safety signage. Slips, trips, and falls. Lifting operations and lifting equipment regulations (LOLER), Provision and use of work equipment regulations (PUWER).
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K4: Environment and sustainability guidance relevant to the occupation and autocare technician's role and responsibilities. Recycling, reuse, and safe disposal of waste.
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K5: Tools and equipment used in automotive industry. Purpose and operation.
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K6: Maintenance and storage methods for tools and equipment, including calibration checks.
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K7: Workplace instructions. Purpose and use for inspection, maintenance, and replacement.
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K8: Vehicle service records, owner's manuals, and warranties. Purpose and use.
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K9: Tyres: legislation, replacement, repair, and technical information including EU tyre labelling, tyre pressure monitoring systems (TPMS), sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
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K10: Steering systems: purpose, function, and location of systems and components for inspection, removal, and replacement. Mechanical, hydraulic and electric power assisted steering.
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K11: Suspension systems: purpose, function, and location of systems and components for inspection, removal and replacement. Macpherson strut, double wishbone, ball joints, suspension arms, spring types, including leaf and coil, dampers and shock absorbers, air or hydraulic suspension, subframes.
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K12: Braking systems: purpose, function, and location of systems and components for inspection, removal and replacement: brake discs, brake pads, brake shoes, brake drum, hydraulic components, anti-lock braking systems, electronic stability programmes, brake pedal simulator, brake pipe and hoses, wheel bearings.
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K13: Emission control systems: purpose, function, and location of systems and components for inspection, removal, and replacement. Catalytic converters, evaporative control systems, exhaust gas recirculation (EGR), diesel particulate filter (DPF), petrol particulate filter (PPF), selective catalyst reduction (SCR).
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K14: Vehicle heating, ventilation, and air conditioning systems (HVAC): purpose, function and location of systems including climate control systems for inspection, maintenance, and replacement: refrigerants, coolants, blower motors, valves, heat exchangers, pipes and hoses.
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K15: Low voltage batteries: purpose, function, and location of low voltage batteries, starting and charging systems: auxiliary battery, starter motor, alternator, e-machine.
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K16: Maintenance and replacement of low voltage batteries, starting and charging systems.
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K17: Awareness of advanced driver-assistance systems (ADAS) and impact of repair work: static and dynamic calibration methods, calibration equipment.
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K18: Advanced driver-assistance systems (ADAS) levels of autonomy: passive and active advanced driver assistance systems.
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K19: Four-wheel geometry principles including wheel alignment, Ackermann principle, alignment principles, toe, camber, thrust angle, adjustment types and methods.
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K20: Vehicle fluid and filtration systems: brake fluid, oil and oil filters, air filters.
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K21: Awareness of electrified vehicle technologies and principles of operation: condition monitoring of high voltage batteries and onboard chargers.
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K22: Awareness of hydrogen powered vehicle technologies and principles of operation: storage and condition monitoring of fuel cells.
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K23: Safe working procedures for electrified vehicles. High voltage systems, safe isolation.
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K24: Principles of customer care: pre and post vehicle customer service, identifying customer and vehicle needs, how to handle challenging conversations.
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K25: Business operation considerations: efficiency, customer satisfaction, competitiveness, minimising risks to operation, and ethical issues.
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K26: Vehicle parts costings and procurement: customer, organisation and vehicle needs.
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K27: Materials, resources, and stock storage used in automotive industry. Stock and resource management processes.
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K28: Principles of customer sales and financial compliance: Financial conduct authority (FCA), payment card industry (PCI) requirements.
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K29: Principles of sales processes.
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K30: Team working principles.
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K31: Principles of equity, diversity, and inclusion in the workplace and the impact on their work.
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K32: Verbal communication techniques. Giving and receiving information. Matching style to audience.
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K33: Written communication techniques electronic and paper. Autocare industry terminology.
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K34: Information and digital technology: email, collaboration packages, databases, equipment digital interfaces, management information systems, word processing, work sharing platforms, point of sale, GDPR, cyber security.
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S1: Comply with health and safety procedures in the workplace in compliance with regulations, standards, and guidance.
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S2: Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
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S3: Maintain and restore the work area during and on completion of the activity.
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S4: Store, maintain, including calibration checks, and return tools and equipment to storage.
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S5: Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
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S6: Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
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S7: Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
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S8: Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
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S9: Remove and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
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S10: Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
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S11: Inspect, remove, and replace of parts or components in cars, car derived vans, or light goods vehicles for the following: steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
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S12: Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
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S13: Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
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S14: Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
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S15: Record vehicle service maintenance, parts replacement, or repair.
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S16: Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
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S17: Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
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S18: Apply procedures for stock and parts storage: ordering, checking and stock rotation.
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S19: Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
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S20: Apply team working principles.
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S21: Comply with equity, diversity, and inclusion guidance.
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S22: Communicate with others verbally, for example customers, suppliers, and colleagues.
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S23: Communicate in writing, for example with internal and external customers, colleagues, and managers.
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S24: Use information and digital technology systems. Comply with GDPR and cyber security.
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S25: Complete and record learning and development activities.
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S26: Apply procedures to check and replace fluids, and filtration parts.
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B1: Put health and safety first.
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B2: Consider the impact on the environment when using resources and carrying out work.
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B3: Respond and adapt to changing work demands.
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B4: Seek learning and development opportunities, continual professional development.
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B5: Support an inclusive workplace, for example, being respectful of different views.
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Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Occupational entry technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: Adults only
Work placement: No
ST0499 Autocare technician
Qualification type: TQ
Qualification level: 2
Awarding organisation: The Institute of the Motor Industry
Approval date: 23/05/2024
Occupational pathway: N/A
Qualification category: Additional specialist technical qualifications
Age range: 16-19 and adults
Work placement: No
ST0499 Autocare technician
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