Senior housing and property management

Knowledge

K1: Understand and interpret the principles, practices and legislation relating to current landlord and tenant  law,  relevant  Codes  of  Practice  and  legal  framework.  For  example,  for  the  letting, management and termination of a variety of tenancy types.  These include, but are not limited to, shorthold, freehold, assured, secure, long leasehold, and shared ownership. Back to Duty

K2: Understand and interpret the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas. Back to Duty

K3: Understand and interpret legislation and regulation as they apply to housing standards. Back to Duty

K4: Understand and interpret the business planning process, financial and risk management, organisation values and structure and the range of services available to customers. Back to Duty

K5: Understand organisational performance   management   systems   and   how   the   roles   and   responsibilities contribute to the achievement of the overall business objectives. Back to Duty

K6: Understand the strategic value of the social and physical context of the estates and neighbourhoods. Back to Duty

K7: Understand the diversity of customers, clients and stakeholders. Ensure the delivery of services to meet their requirements. Back to Duty

K8: Have a developed understanding of the historical context and current trends in the housing and property markets (i.e. social, rented, affordable, private sector housing) and the strategic housing market. Back to Duty

K9: Understand and provide advice and guidance on housing services, for example repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, anti-social behaviour, care and housing support services, rents, service charges and portfolio accounts, and community involvement. Back to Duty

K10: Understand the organisation™s policies and practices and how they relate to service area(s) and business objective. E.g. policies to deliver the housing services, people management and health and safety. Back to Duty

Skills

S1: Provide leadership in relation to the delivery of excellent customer service in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders. Back to Duty

S2: Demonstrate effective and appropriate communication skills, both verbal and written, in order to manage staff, resolve conflict and communicate effectively with clients, customers, stakeholders and/or partner agencies. Back to Duty

S3: Lead and work collaboratively with colleagues across the business and in partnership with external organisations to achieve individual, team and business targets. Back to Duty

S4: Ensure services meet the needs of vulnerable individuals and groups (including those with complex needs). Back to Duty

S5: Undertake data analysis, interrogate,  interpret and disseminate  information using a variety of methods and applications. Back to Duty

S6: Influence and negotiate with partners and suppliers. Back to Duty

S7: Manage budgets and report on financial performance. Ensure value for money. Back to Duty

S8: Demonstrate effective performance management. Take the lead on projects through effective project management. Back to Duty

S9: Lead, motivate, manage and develop individuals and teams to ensure excellent services are delivered. Coach, mentor and ensure the well-being of staff. Back to Duty

S10: Apply operational and strategic thinking to inform effective decision making to meet individual, team and overall businesses objectives and priorities. Use a flexible and innovative approach to problem solving. Undertake forward planning. Back to Duty

S11: Effective use of IT equipment and software. Back to Duty

Behaviours

B1: Take timely, flexible and responsive action to address complex issues. Back to Duty

B2: Gain and maintain trust and respect to meet expectations by working in a confidential, ethical and empathetic manner with a professional attitude. Back to Duty

B3: Embrace changing priorities and work patterns when requirements alter. Back to Duty

B4: Work independently and effectively without close supervision. Back to Duty

B5: Has a high level of resilience, tenacity and calmness. Back to Duty

B6: Be an ambassador and role model. Back to Duty

B7: Be responsive and empathetic to client and customer needs. Back to Duty

B8: Be an effective team leader and player. Back to Duty

B9: Be responsible for their continual development. Be a reflective practitioner. Back to Duty