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This apprenticeship has been retired
To assist traffic teams by ensuring the accurate flow of information throughout traffic.
This occupation is found in the transport and logistics sector. It is primarily responsible for managing the movement of goods for a variety of customers across all sectors. Their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation. It is found across a range of different sizes and types of organisations and employers, such as hauliers, storage and warehouse operators, couriers, retailers, and utilities.
The broad purpose of the occupation is to assist traffic teams by ensuring the accurate flow of information throughout traffic and warehousing operations, as well as escalating issues as they arise.
A traffic operator will coordinate the movement of goods for a variety of customers, either their own goods, or from a third party from manufacturers or suppliers to the destination or for onward delivery. They will support the drivers of the vehicles daily to guarantee that clients receive their delivery quickly and on time.
A traffic operative will maintain the effective operation of the day-to-day transport fleet to plan, execute and manage the effective movement of freight across the country. They will work with fleet, hauliers, agencies to problem solve delivery issues and find workable solutions. Along with maintaining contact with internal and external customers, answering queries and providing up to date delivery information.
A traffic operator will confirm that the proposed routes comply with the Drivers Hours regulations, working time directive and allowable driving times. They will also carry out driver debriefs to ensure that the transportation operation runs safely and efficiently along with cost control and backloading.
A traffic operator will be proactive and meeting agreed-upon commitments and expectations, while accepting responsibility for one's own actions and doing the right thing. The working hours may include unsocial hours and shift working patterns. This is usually an office-based role.
In their daily work, an employee in this occupation interacts with a range of stakeholders across many organisations and professions. The traffic operator would be liaising with drivers within a busy working environment, along with having engagement with customer enquiries, ensuring that they are responded to in a timely and professional manner. A traffic operator would work alongside the traffic manager.
An employee in this occupation will be responsible for assisting routing and planning of vehicles to ensure all deliveries and collections meet customer expectations.
They will ensure that the customer deliveries are planned in a timely and cost-effective manner. Ensure that drivers are aware of deliveries or collections and that they have the necessary documentation. Briefing drivers at the start of their shift and debriefing at the end of the shift. They will also support the traffic planner and traffic manager with the effective engagement of fleet and drivers, ensuring all legal compliance standards are adhered to including drivers' hours and vehicle maintenance.
An employee in this occupation, will work on ensuring that the organisational systems are kept up to date, to ensure that the associated deliveries and collections occur. They will support the daily and weekly planning of vehicle routes for drivers is completed, along with meeting quality requirements and working following health and safety and environmental considerations. They will apply their knowledge and expertise to their own work management.
An employee within this occupation will work as part of a team to achieve departmental and organisational goals in an effective and efficient manner.
Traffic operators will need to keep up to date with transportation regulations and legislation. They will need to be aware of best practises in transportation and warehousing operations. They will work compliantly, securely, and safely within the organisation's policies and procedures.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 5 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 1 hours. They will ask you at least 3 questions.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.1 | End-point assessment plan revised | 12/02/2025 | Not set |
| 1.0 | Approved for delivery | 19/07/2024 | 11/02/2025 |
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