Pack items into boxes or crates and move the packed items, furniture, equipment, specialist items and any other customer possessions. Assist with the loading and unloading of items onto and off specially built removals vehicles.
This occupation is found in the removals industry. This industry covers different types of removals including household, international, commercial and government buildings and provides warehouse storage for customers. Apprentices may work in various locations and surroundings when carrying out removals. Examples are residential houses, offices, schools, factories, shops, libraries, museums, and hospitals. Removal companies vary in size providing national and international coverage and may have several sites they work from. All locations are different, and no two moves are the same.
The broad purpose of the occupation is to pack items into boxes or crates and move the packed items, furniture, equipment, specialist items and any other customer possessions. They will assist with the loading and unloading of items onto and off specially built removals vehicles. For removals going to mainland Europe, overseas or via store, they will need to fill out inventory forms, condition reports and check the items into and out of a secure storage location. Removal operatives will use a range of computerised or manual operating systems. These are used to manage the daily tasks, process customer orders, produce job sheet instructions and record customers possessions for storage. There will be additional requirements to identify, note and where required photograph the pre-transit condition of items. The removals industry has a large variation in its customer base and works to time constraints or delays which could lead to working flexible and unsociable hours to respond to these demands.
In their daily work, an employee in this occupation interacts with customers, the public, operational supervisors, warehouse supervisors, team leaders, drivers, administrators, and sales colleagues. They will be supervised by a team leader, warehouse supervisor or operations supervisor.
The removals operative is a good communicator and will be able to keep customers and colleagues informed throughout tasks, they are confident of working alone when required and within a team. A focus on an excellent customer experience is important, therefore the removals operatives must be mindful and sensitive to each task they attend and taking into consideration the diversity of the customer base in the removals industry, the operative must always conduct themselves in a professional manner.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 5 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
Observation with questions
You will be observed by an independent assessor completing your work. It will last at least 1 hours. They will ask you at least 3 questions.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.0 | Approved for delivery | 19/07/2024 | Not set |
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