Operating the signals and electrical controls needed to keep trains running safely and on time.
This occupation is found in the rail sector across different types of organisations that together deliver the United Kingdom’s integrated rail system. This includes employers operating mainline and local rail networks, underground networks, and high-speed rail lines. Depending on type of network, rail infrastructure operators can expect to typically be based either in a small control location or a major operations control room. They may at times be required to go trackside. Rail infrastructure operators usually work shift patterns, helping to keep the rail network safe 24 hours a day.
The broad purpose of the occupation is to ensure trains travel on the network safely and efficiently to plan. They do this in a number of ways. They use signalling and train control systems to manage the rail transport network in line with an agreed train plan/timetable. This means making tactical decisions about how to best implement the plan so the network runs smoothly. They also respond to incidents, where the operational integrity of the rail transport network is affected. Particular features of this occupation are being fully aware of everything that might impact rail operations, plus the ability to maintain high levels of concentration and decide complex issues very quickly.
In their daily work, an employee in this occupation interacts with many other stakeholders who contribute to making rail journeys happen on the network. Depending on the type of line, they typically interact with train drivers, maintenance staff, power suppliers, infrastructure controllers and specialists e.g., emergency services to respond effectively to incidents. They also communicate with other operators in different sectors of the rail industry, such as station staff or train crew. They liaise in order to safely deliver the agreed rail timetable, as well as manage variations caused by short notice changes to demand and circumstances e.g., disruption caused by extreme weather.
An employee in this occupation will be responsible for operating the signalling and train control systems that provide access to the rail network for all train service groups running in the specific geographical area. Rail infrastructure operators are responsible for monitoring the progress of all the live rail movements within their area against predetermined train plans/timetables. Rail Infrastructure operators don’t design timetables, but they have the powers to adjust planned services where this will help efficiency or avoid disruption, communicating changes to those affected. They balance the needs of passenger and freight operators within the constraints of the rules, local railway infrastructure, signalling system and rolling stock. Safety is the priority and all decisions taken by the rail infrastructure operator must be complaint with rail regulations. Throughout their shift, a rail infrastructure operator must keep a careful log of all notable events. And they are typically expected to provide reports on network performance, as required by their own organisation. At the start and end of a shift, they provide and receive handovers to colleagues, that ensures continuity of service. They are responsible for proactively identifying incidents and disruptions. When this happens, they are responsible for making the rail infrastructure safe and minimising service disruptions. Such events can range from low-level situations (e.g., level crossing failure and animals on the line) through to supporting major incidents (e.g., derailment, fatalities and fire). Depending on the nature and scale, they will either take direct action or work alongside specialists by communicating what’s needed and sharing information, to return to safe operations and minimise service disruptions. During normal working rail infrastructure operators work within defined areas of responsibility with complete autonomy for the area they control in terms of safety and performance. Decisions are sometimes escalated to a line manager or technical expert in times of disruption when the needs of the whole network need to be considered.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 18 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 3 hours. They will ask you at least 9 questions.
Professional discussion underpinned by a portfolio of evidence
You will have a professional discussion with an independent assessor. It will last 90 minutes. They will ask you at least 12 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This apprenticeship aligns with Chartered Institution of Railway Operators (CIRO) for Associate
Please contact the professional body for more details.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.1 | End-point assessment plan revised | 04/09/2024 | Not set |
| 1.0 | Approved for delivery | 21/09/2022 | 03/09/2024 |
Crown copyright © 2025. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence