This apprenticeship has options. This document is currently showing the following option:
Duty | KSBs |
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Duty 1 provide ethical legal services ensuring high standards of client care ensuring they are acting in the best interests of the client. |
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Duty 2 work closely with third party stakeholders and other professionals to understand their technical legal requirements and provide excellent client service for example, property managing agents, probate lawyers, mortgage brokers or land registry. |
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Duty 3 undertake legal research to understand technical legal requirements and provide excellent customer service. |
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Duty 4 undertake professional case review of self and others to identify risks and recommend areas for improvement, remedial actions paths to progression and escalation. |
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Duty 5 engage in identifying the limits of their personal professional experience and competence and escalate instructions that are beyond their scope of expertise. |
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Duty 6 manage client and organisation data securely and confidentially in compliance with legislation. |
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Duty 7 conduct all transactions with awareness of fraud including taking a defensive approach towards cybercrime. |
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Duty 8 risk assess the impact of transactions on clients and other stakeholders to ensure compliance with legislation and professional standards including recommendations for the mitigation of risks. |
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Duty 9 ensure all transactions are undertaken in compliance with Anti-Money Laundering regulations. |
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Duty 10 undertake Know Your Client activity comprehensively and with due diligence to ensure that the appropriate legal services are provided. |
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Duty 11 lead case progression activity to ensure caseloads move with timeliness and with a view to commerciality. |
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Duty 12 work closely with clients and third parties providing excellent client service. |
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Duty 13 manage their personal and professional continuous development. |
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K1: principles of legal and regulatory liabilities with regards to the client or clients, and organisation to ensure compliance with all professional obligations.
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K2: requirements for acting in the best interest of the client to protect clients and limit liability for negligence such as identifying and acting for vulnerable clients.
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K3: principles of anti-money laundering regulations in relation to legal transactions including personal and professional liability.
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K4: principles of managing client accounts.
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K5: approaches to communication to different stakeholders and how to translate complex concepts using plain English to provide clarification and explanation of standard Legal terms.
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K6: approaches to client engagement and conducting Know Your Client activity to establish needs and risks.
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K7: principles of digital tools and software such as case management systems, databases and online drafting software.
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K8: fundamentals of the legal requirements relating to the use of data including risks to confidentiality of data posed by and to clients actions.
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K9: fundamentals of cybersecurity vulnerabilities in an organisation and steps that can be taken to mitigate those risks.
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K10: the impact of diversity and inclusion on client service delivery.
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K11: the activities of the occupation which contribute to their ‘professional carbon footprint’ and steps that can be taken to reduce it.
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K12: principles of Law applicable to conveyancing in respect of residential property and land.
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K13: principles of regulatory arrangements for personal compliance with requirements as a licensed conveyancer.
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K14: the impact of climate change on the legal landscape such as green deal, electric charge points, green buildings, EPC certification, planning implications and emerging green technologies and regulations.
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K15: fundamentals of tax implications for conveyancing.
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K16: principles of regulatory arrangements for personal compliance with requirements as a licensed probate practitioner.
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K17: principles of law applicable to Will drafting, Lasting Powers of Attorney and probate activities.
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K18: fundamentals of tax implications for probate activities.
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S1: manage caseload to prioritise client service and working in the clients’ best interests.
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S2: manage relationships with other lawyers and professional third parties using most effective channels to progress caseloads.
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S3: manage clients and their expectations using the most effective channels to ensure clarity of understanding and facilitate clients making informed choices.
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S4: handle points of contact with clients and key milestones in an organised and controlled way to lead the client experience.
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S5: use the principles of law and translate using plain English to provide clarification and explanation of the legal process and standard legal terms.
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S6: organise and manage workflow such as legal files, case management and accounting systems to progress work within service level expectations.
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S7: protect interests of clients to ensure they receive an honest and lawful service.
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S8: manage risk in relation to legal and regulatory liabilities with regards to the client and organisation to satisfactorily discharge all professional obligation and limit exposure to complaints and reputational harm to the organisation.
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S9: manage legal processes adhering to professional, supervisory and regulatory Codes of Conduct.
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S10: deliver a cost-effective service by analysing the financial costs and fees generated by activities to inform good decision making through price transparency. For example operating within the cost-model of the organisation or identifying when fees have exceeded the initial quote and taking mitigating actions.
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S11: apply fraud protection measures and cyber security procedures in relation to transactions.
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S12: undertake “Know Your Client" activities to ensure a clear picture of needs and risks throughout legal transactions.
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S13: provide legal services in connection with sale and purchase and, or, re-mortgage or transfers of equity of residential property including advice and guidance to clients relevant to conveyancing.
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S14: assess legal, regulatory and commercial risk related to sale and purchase, re-mortgage or transfers of equity of residential property.
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S15: review and interpret legal documents related to sale and purchase, re-mortgage or transfers of equity of residential property including land registry file documents, statutory declarations completing documents as required.
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S16: provide legal services in connection with disposal of an estate including advice and guidance to clients relevant to wills and probate.
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S17: assess legal, regulatory and commercial risk related to disposal of estate.
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S18: review and interpret legal documents related to disposal of estate including completing documentation.
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S19: draft legal documents related to probate transactions such as Wills and Lasting Powers of Attorney.
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B1: Accountable for a caseload of fee generating work and the costs incurred to deliver organisational outputs.
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B2: Provides a timely, efficient and legally correct service to generate a positive client experience. Manages professional relationships and resolves conveyancing or probate issues impartially and comprehensively, taking advice where needed.
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B3: Generates solutions to conveyancing or probate problems, considering a range of options and identifying when to escalate when problems are outside their remit.
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B4: Takes an analytical approach to risk in legal transactions ensuring that the client and organisation are protected from financial crimes and cyber-crime.
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B5: Adheres to professional codes of conduct in legal activities and relationships with others.
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Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This standard aligns with the following professional recognition:
This is a regulated occupation.
Council for Licensed Conveyancers
Training provider does not require approval by regulator body
EPAO does not require approval by regulator body
Version | Change detail | Earliest start date | Latest start date |
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1.1 | Apprenticeship summary revised | 10/01/2025 | Not set |
1.0 | Approved for delivery | 06/12/2023 | 09/01/2025 |
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