Carrying out a range of services and repairs to cars, car derived vans and light goods vehicles.
Autocare technicians work in the automotive industry. Workplaces include autocare or fast fit centres. Centres may be part of a national chain or operated by a regional or local, independent group or owner. Autocare technicians are able to work as part of a team but also independently. They have strong problem-solving skills. An autocare technician contributes to their centres' commercial operations, impact on the business, and maintain a high standard of services.
The broad purpose of the occupation of an auto-care technician requires a unique combination of technical, retail and customer service skills. They carry out inspections of cars, car derived vans and light goods vehicles including electric or hydrogen powered vehicles for basic routine maintenance. They carry out a range of services and repairs. Autocare technicians inspect, remove and replace components on various vehicle systems. They are responsible for contributing to the maintenance of stock levels and replenishment activities when stock deliveries are received. They use a range of specialist tools, measuring instruments and diagnostic equipment.
They have strong communication skills and use these with internal and external colleagues, and with customers when they are completing activities, such as identifying customer and vehicle needs, presenting solutions, completing payment transactions, handling customer disappointment and resolving low level customer complaints.
An employee as an autocare technician must comply with environmental and health and safety regulations and procedures. They must use the appropriate personal protective equipment. They take responsibility for their own work and the quality of workmanship. They must organise their work, meeting deadlines and scheduling tasks appropriately.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 30 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
For the autocare technician, the qualification required is:
Level 3 qualification for F-Gas handler for air-conditioning in motor vehicles in accordance with (EU) 517/2014 regulations (or an equivalent qualification that a European Union (EU) member state recognises)
Level 2 qualification for safe isolation of electric and hybrid vehicles
Practical assessment with questions
You will be observed by an independent assessor completing a set of tasks. It will last 6 hours. They will ask you at least 5 questions.
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 8 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
This apprenticeship aligns with Institute of the Motor Industry (IMI) for Associate member
Please contact the professional body for more details.
This apprenticeship aligns with City and Guilds for Digital Credential Framework
Please contact the professional body for more details.
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