Senior credit controller and debt collection specialist / Institute for Apprenticeships and Technical Education

This is not the latest approved version of this apprenticeship. View the latest version

This apprenticeship is in revision

Key information

Status: Standard in development
Proposal approved

Occupational standard approved

End-point assessment plan approved

Funding approved
Reference: ST0175
Level: 3
Options: Credit risk analyst, Senior credit controller or debt collection specialist, Senior enforcement specialist
Typical duration to gateway: 18 months
Typical EPA period: 4 months
Route: Legal, finance and accounting
Integration: Mandatory qualification
Maximum funding: £13000
Date updated: 26/03/2025
Lars code: 148
EQA provider: Ofqual
Review: this apprenticeship will be reviewed in accordance with our change request policy.

This apprenticeship has options. This document is currently showing the following option:

End-point assessment (EPA plan)

Rigorous robust and independent assessment undertaken by an apprentice at the end of training to test that the apprentice can perform in the occupation they have been trained in and can demonstrate the duties, and knowledge, skills and behaviours (KSBs) set out in the occupational standard

End-point assessment organisation (EPAO)

An organisation approved to deliver end-point assessment for a particular apprenticeship standard. EPAOs must be on the register of end-point assessment organisations

Holistic or synoptic

Assessment of an apprentice’s knowledge, skills and behaviours in an integrated way i.e. assessing several KSBs at the same time

Knowledge, skills and behaviours (KSB)

What is needed to competently undertake the duties required for an occupational standard

Valid

Referred to in relation to assessment methods; fit for purpose

Change request policy

Most changes to an apprenticeship are made as a result of a holistic review of it. We prioritise the need for such reviews based on a range of factors. These include:

the time since the apprenticeship was developed or last reviewed (taking account of its typical duration)
the existence of any known problems with it (e.g. lower than expected starts, low achievement rate, high withdrawal rate, any issues with the availability of training or end-point assessment provision)
whether the apprenticeship is currently subject to a dispensation
the relative significance of the apprenticeship based on how many users it has

The availability of an employer group to support a review and its potential impact on any related technical education product also inform the timing of a review.

Details of apprenticeships that are currently being revised or adjusted are available in our revisions and adjustments status report.

Version log

Version	Change detail	Earliest start date	Latest start date
Revised version awaiting implementation	Occupational standard, End-point assessment plan and funding band revised.	31/05/2025	Not set
1.0	Approved for delivery	31/10/2016	30/05/2025

Employers involved in creating the standard: AAH Pharmaceuticals Ltd, Addleshaw Goddard LLP, Adecco Group, Arc (Europe) Ltd, Cabinet office, Chartered Institute of Credit Management, Credit Limits International Ltd, Credit Services Association (CSA, Creditsafe Business Solutions Ltd, Crystal collections Ltd, Everyday People Financial Solutions, Forums International , Freeths LLP, Hyster-Yale Group, Keyloop, Lloyds Banking Group, Lowell Group, RJH Consultinh, Trustford, Valor Hospitality Europe Limited, Westcon Group European Operations, Wilson and Roe High Court Enforcement

Share this page

LinkedIn X Facebook Email

Crown copyright © 2025. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence

Senior credit controller and debt collection specialist

Key information

Contents

Contents

Version log

Share this page

Thank you for your feedback

Tell us about your experience