Repairing, replacing and re-calibrating automotive glass on vehicles.
This occupation is found in a range of different organisations that replace, repair and re-calibrate automotive glass including national windscreen companies, independent windscreen companies, body repair shops and main franchise dealerships.
The broad purpose of the occupation is to repair, replace and recalibrate vehicle windscreens and other automotive glasses. The automotive glazing technician will have knowledge of the properties of glazing components and will use advanced techniques to ensure all work is completed safely. The types of vehicles can include a broad range from cars and car derived vans, through to light and heavy commercial vehicles. Due to advances in vehicle safety through Advanced Driver Assist Systems (ADAS) being integrated into the vehicle windscreen and the growth of electric cars, technicians will need to have a high level of technical knowledge on vehicle mechanical, electrical and trim systems. This includes the relationship they have with the windscreen in the control of the vehicle. Automotive glazing technicians need to have a full understanding of business operations within the industry and their own role within the business to support excellent customer service. They will have a good understanding of conducting safety checks and performance monitoring for associated equipment, documenting all stages of work activities, including operational procedures documentation controls, and contributing to audits. The automotive glazing technician will be able to obtain, interpret and work accurately to complex technical repair specifications and instructions. They will also have the ability to work in a focused, analytical and methodical fashion, completing repairs on time, with a right-first-time, customer focused culture under-pinning all their activities.
In their daily work, an employee in this occupation interacts with a range of internal and external stakeholders including colleagues, supervisors, customers and suppliers. They could be operating from a fully equipped workshop or a fully equipped service vehicle completing the repair replacement at the customer’s premises
An employee in this occupation will be responsible for the repair and replacement of automotive glazing which could be in a variety of situations. They will need to ensure work is completed in line with stringent safety and quality requirements. A fully trained mobile technician will need to have a current driving licence and can expect to work on a roster including some weekends.
This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.
An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.
Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.
The length of the training for this apprenticeship is typically 18 months. The EPA period is typically 3 months.
The overall grades available for this apprenticeship are:
When you pass the EPA, you will be awarded your apprenticeship certificate.
The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.
The gateway requirements for your EPA are:
Multiple-choice test
You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.
The test will have 50 multiple-choice questions. You will have 75 minutes to complete it.
Observation with questioning
You will be observed by an independent assessor completing your work. It will last at least 2 hours. They will ask you at least 6 questions.
Interview underpinned by a portfolio of evidence
You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.
The EPAO will confirm where and when each assessment method will take place.
You should speak to your employer if you have a query that relates to your job.
You should speak to your training provider if you have any questions about your training or EPA before it starts.
You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.
If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.1 | Occupational standard, end-point assessment and funding band revised | 05/08/2024 | Not set |
| 1.0 | Approved for delivery | 28/06/2018 | 04/08/2024 |
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