Culinary

Understand the principles of food preparation and cooking, knife selection and handling, taste, diet and nutrition, and how to bring these together in a challenging and time bound environment

Demonstrate a range of food preparation, knife and cooking skills and techniques to produce quality dishes in line with business requirements

Remain calm under pressure and handle many tasks at once ensuring they are completed at the right moment and to the agreed standard

Know the business or brand specifications and understand how to use them to create standardised menu items and dishes

Produce profitable menu items and dishes according to business specifications

Take a flexible and adaptable approach to meet business requirements

Understand how technology supports the preparation and production of menu items and dishes

Use technology appropriately and efficiently to support the production of food and ensure maintenance issues and malfunctions are dealt with promptly

Use technology and equipment responsibly to ensure it is maintained in good working order

Know how to recognise malfunctions or hazards and work to agreed practices and guidelines to ensure a safe, clean and hygienic kitchen environment

Support team to deal with unexpected malfunctions or hazards that disrupt work activities

Be solution focussed when dealing with unexpected challenges

Understand how personal approach and performance impacts on the successful production of menu items and dishes

Ensure positive business or brand image is upheld in work activities and the delivery of products at all times

Demonstrate a belief in the value of products and services the business offers

Keep up to date knowledge of product range, brand development, promotions and current trends

Exceed customer satisfaction by maintaining consistency in product and service quality

Take ownership for keeping up to date with the business offer and brand developments

Food

Safety

Know the food safety practices and procedures to ensure the safe preparation and cooking of food

Prepare, cook and present food to agreed food safety practices and guidelines, ensuring a clean and hygienic kitchen environment is maintained at all times

Take responsible decisions that support high standards of food safety practices

Know what to look for in ingredients and how to handle and store them to maintain quality, in line with food safety legislation

Ensure ingredients are stored, prepared, cooked and presented to deliver a quality product that is safe for the consumer

Use a considered approach to managing ingredients to maintain their quality and safety

People

Know how to support and influence the team positively to deliver a high quality product

Support team members and ensure the food produced is of high quality, delivered on time and to specification

Encourage the team to take a pride in their role through a consistently positive and professional approach

Recognise how all staff and teams are dependent on each other and understand the importance of teamwork both back and front of house in achieving business objectives

Maintain harmony across the team and with colleagues in other parts of the organisation, identifying and dealing with problems constructively to drive a positive outcome

Be solution focussed to achieve the required outcome and support positive, open communications that help team members achieve the best result for customers and the business

Understand how to work with people from a wide range of backgrounds and cultures and recognise how local demographics may impact on the product range of the business

Use effective methods of communication and operate in a fair and empathic manner that achieves the desired result and demonstrates a customer centric culture

Actively listen and empathise with other peoples’ point of view, respond politely and promote a fair, nondiscriminatory and equal working environment

Know how to communicate knowledge and experience to the team and support individuals’ development

Identify development needs and actively encourage and support individuals to enhance their skills and knowledge

Celebrate personal growth and achievement of team members

Business

Know the business vision and objectives and brand standards and the principles of business success by growing sales, reducing costs and maximising profit

Effectively use techniques that support cost reduction and improve performance, revenue, profit margins and customers’ experience

Demonstrate a keen business sense, producing food to brand standards efficiently and cost effectively

Understand how to operate efficiently to deliver profit margins, reduce wastage and support the overall financial performance of the business

Monitor costs, using forecasting to set realistic targets with the team; effectively control resource allocation; minimise wastage and use sustainable working practices

Actively discourage waste and work to avoid complaint related wastage; demonstrating commitment to sustainable working practices

Recognise and understand legislative responsibilities and the importance of protecting peoples’ health, safety and security

Comply with legal requirements and inspire customer confidence by maintaining the safety and security of people at all times

Advocate the importance of working safely and legally in the best interest of all people

Know how to identify, plan for and minimise risks to the

service and operation

Risk assess situations, identifying and isolating matters of concern, by establishing the cause and intervening accordingly to minimise any risk to people and comply with

legislation

Think and act quickly to address problems as they arise and keep customers satisfied and operations flowing smoothly

Know the customer profile of the business, who its main competitors are and the business growth strategy

Carry out activities in line with business and brand values that actively market the business, support competitiveness and help meet business objectives

Visibly and authentically live the brand, culture and values of the business through a passionate enthusiasm to provide everyone with the best possible experience