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Service, repair and maintain lift trucks and powered access vehicles.
Lift Truck and Powered Access Engineers can be found in many sectors, wherever businesses need to lift and move products, equipment and people safely. This is vital to a huge range of industries including: engineering, manufacturing and construction, food manufacturing and the storage & logistics industries.
The broad purpose of the occupation is to service, repair and maintain lift trucks and powered access vehicles. This can include manual, electric, diesel, LPG, and hybrid powered machines both tracked and wheeled, vertical mast type machines both static and self-propelled along with equipment mounted on vehicles, such as; fork lift, scissor lift, vertical mast, articulated and telescopic boom, elevated work platform machines both static and self-propelled along with equipment mounted on vehicles. There are also Lift Truck and Powered Access machines specially designed to meet specific applications.
This can take place in a range of locations such as at a workshop, repair centre, warehouse, foundry, cold-store, manufacturing plant, engineering, construction site, storage & logistics site or any field service environment including customer's premises, so some Lift Truck and Powered Access Engineers work from their own mobile units. Many companies require staff to work shifts, which can mean that their weekly hours involve working nights, weekends, and bank holidays.
In their daily work, an employee in this occupation interacts with supervisors, warehouse staff, colleagues and customers.
An employee in this occupation will be responsible for inspecting and maintaining vehicles/equipment as well as diagnosing and repairing faults. They are in direct contact with customers and are required to understand and meet customer requirements, providing a high standard of customer care.
| Duty | Criteria for measuring performance | KSBs |
|---|---|---|
|
Duty 1 Repair or replace faulty electrical / electronic, mechanical, and hydraulic parts |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 2 Carry out scheduled servicing/safety checks on all vehicle/unit applications where applicable |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 3 Carrying out pre-delivery inspections, test and make any final adjustments in accordance with manufacturers recommendations , identifying problems, or fine-tuning performance, using a laptop or hand-held diagnostic equipment |
Delivered in line with specification,timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 4 Maintain, diagnose, and repair internal combustion engines, engine management systems and fuel systems to include liquid petroleum, gas (LPG) and diesel fuel injection |
Delivered in line with specification, timescales and cost, to industry standard Equipment maintained to good working order Issues correctly diagnosed |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 5 Maintain, repair, and diagnose drive trains, including, hydrostatic transmissions, final drive units and AC/DC drive motors, drive controllers and battery systems |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 6 Maintain, adjust, and repair complex mast/ boom configurations including lift chains, in accordance with manufacturers recommendations and relevant legislation |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 7 Maintain and test emergency descent functions in accordance with the manufacturers recommendation |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 8 Respond to breakdowns, diagnose faults and carry out regular services |
Delivered in line with specification, timescales and cost, to industry standard |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 9 Complete all paperwork (hard copy or electronic) with the relevant and required information and within the specified timescale using all support including IT as necessary. This will include clear identification of part numbers, order numbers, times and dates, recommended further action and customer commentary |
Paperwork completed in accordance with company policy and within agreed timescales. Records are accurately maintained | |
|
Duty 10 Maintain stock levels to maximise efficiency and communicate additional requirements in a clear manner to the staff responsible for ordering parts |
Stock levels are maintained to appropriate level and within budget (no shortage of stock, but no over-stocking) | |
|
Duty 11 Ensuring Health & Safety policy and procedures are adhered to |
In compliance with appropriate procedures, guidance and legislation Health and safety rules applied Any incidents / risks identified, reported and recorded correctly. |
K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 |
|
Duty 12 Keep manager updated with progress and notify them of potential problems with customers and their future requirements in a timely manner, using appropriate methods e.g. email, telephone |
Delivered in line with company expectations | |
|
Duty 13 Keep the customer and colleagues informed about the progress of the service or repair and any follow-up work required |
Timely communications in line with company policy Language and tone is appropriate to the target audience |
|
|
Duty 14 Ensure equipment and uniform are clean and in good order, reflecting company image |
Language and tone are appropriate for target audience Delivered in line with company expectations |
K1: Company and customer policies, rules, and safe working procedures when working in different environments
Back to Duty
K2: Tools and equipment required for each application within the Lift Truck and Powered Access profession. e.g. jacks and blocks, spanners, socket sets, hammer, screwdrivers (various), pliers, multi-meter, oscilloscope, chain gauge, soldering iron, hacksaw, files, taps, vernier, allen keys, torx bits, straps, torque wrench, oil and lubricants, crimps, stanley knife, drill, goggles, ear protectors, safety boots, gloves and overalls
Back to Duty
K3: Fabrication techniques: Soldering / electric & gas welding, electrical, mechanical hydraulic connections & fixings, metal composition, filing, hacksawing, drilling, thread tapping, grinding, and crack detection techniques
Back to Duty
K4: The safety aspects of mechanical, electric, and pneumatic tools, lubricants, and specialist equipment
Back to Duty
K5: The maintenance, testing and maneuvering purposes of Lift Truck and Powered Access machines for operational purposes
Back to Duty
K6: Methodical and systematic techniques for logical fault-finding diagnosis and the verification of functionality and performances of complex Lift Truck and Powered Access machines
Back to Duty
K7: Lift Truck and Powered Access machines on-board diagnostics and communication systems and how to set the machine characteristics to meet customer specific requirements within the machines working parameters
Back to Duty
K8: The relevant Health and Safety legislation and regulations relating to diagnostics, repair, maintenance and operation of Lift Truck and Powered Access machinery and equipment
Back to Duty
K9: Manufacturers’ specifications and customers’ requirements and the process to access, interpret and apply the information gained from them
Back to Duty
K10: Principles of electrical, electronic, mechanical, and hydraulic engineering and components and how to apply them to the operation, repair and diagnostics procedures on all types of complex Lift Truck and Powered Access machines
Back to Duty
K11: Methods of communication and when and how to apply them appropriately, including customer care techniques
Back to Duty
K12: Principles of stock control
Back to Duty
K13: How to maintain clear and accurate records, and why this is important
Back to Duty
S1: Carry out safe jacking and blocking procedures; correctly selecting and using lifting and blocking equipment (toe / hydraulic jacks & blocks)
Back to Duty
S2: Use correct lifting equipment when removing heavy Lift Truck and Powered Access machine components (chains, slings, shackles) and follow working at height procedures in compliance with appropriate health & safety legislation
Back to Duty
S3: Interpret Lift Truck and Powered Access machine electrical, mechanical, and hydraulic schematic diagrams, flow charts and manufacturers’ technical data to verify correct systems functionality
Back to Duty
S4: Perform detailed preventative maintenance activities on complex Lift Truck and Powered Access machines in compliance with manufactures’ specifications
Back to Duty
S5: Check, diagnose and repair electrical/electronic, mechanical, and hydraulic systems, including:12/24/48/-volt lead acid and lithium-ion batteries
Back to Duty
S6: Diagnose and rectify machine charging systems, electrical / electronic wiring / safety circuits
Back to Duty
S7: Diagnose and rectify motor control circuits, drive circuits, lift and steer circuits
Back to Duty
S8: Test and interpret Control Area Network (CAN Bus) diagnosis
Back to Duty
S9: Check diagnose and repair braking and steering systems
Back to Duty
S10: Maintain, install & repair machine telematics
Back to Duty
S11: Check, repair and diagnose hydraulics components using schematics, pressure gauges, flow meters and on-board computer / laptop programmes
Back to Duty
S12: Diagnose and repair hydraulic/electrical proportional control valves and perform breakout calibration of individual valves
Back to Duty
S13: Calibrate electronic controllers and recognise the importance of safety devices and systems
Back to Duty
S14: Make the required parameter adjustments in compliance with manufactures’ specifications, customer requirements, industry directives and relevant health & safety legislation
Back to Duty
S15: Prepare and maintain accurate records of all work undertaken in accordance with company and manufacturer's requirements
Back to Duty
S16: Check and maintain stock to there are no shortages of parts and equipment and no surplus causing undue cost to the business
Back to Duty
S17: Politely, keep customers and colleagues informed of progress and any difficulties in relation to work on hand, using the level of technical language appropriate to the audience, offering alternative solutions where required
Back to Duty
B1: Safety Culture Conscious: Recognises this is a hazardous industry and adheres to a disciplined approach in maintaining a safe environment
Back to Duty
B2: Work Ethic: Positive work principles, reliable, flexible, diligent, and trustworthy
Back to Duty
B3: Commitment to industry values: Committed to complying with employer and industry standards
Back to Duty
B4: Willingness to learn: Actively involved in undertaking continuous professional development (CPD)
Back to Duty
B5: Motivation: Thrives on challenges, uses own initiative, sets targets and achieves goals
Back to Duty
B6: Adaptability: Positive to changing situations, technologies and working environments
Back to Duty
B7: Personal Responsibility: Driven to succeed, motivated to complete a task
Back to Duty
B8: Adheres to Codes of Conduct: Company ambassador, polite; wears corporate work clothing; good personal hygiene; maintains company property; keeps vehicle clean; leads by example, demonstrates “can do!” attitude
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This standard aligns with the following professional recognition:
3
36
this apprenticeship will be reviewed in accordance with our change request policy.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.1 | Standard, end-point assessment plan and funding have been revised. | 07/04/2023 | Not set |
| 1.0 | Approved for delivery | 10/07/2020 | 06/04/2023 |
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