Key information

  1. Status: Approved for delivery
  2. Reference: ST0155
  3. Version: 1.2
  4. Level: 3
  5. Typical duration to gateway: 18 months
  6. Typical EPA period: 3 months
  7. Maximum funding: £23000
  8. Route: Construction and the built environment
  9. Date updated: 02/09/2024
  10. Approved for delivery: 5 February 2016
  11. Lars code: 74
  12. EQA provider: Ofqual
  13. Review: this apprenticeship will be reviewed in accordance with our change request policy.
Print apprenticeship summary

Apprenticeship summary

Overview of the role

Installing and maintaining gas appliances in a domestic or non-domestic setting, advising customers on how appliances work and how to use energy more efficiently.

Occupation summary

This occupation is found within the construction sector, supporting the continued provision of installation and maintaining gas-fuelled heating and hot water systems across the UK. 

The broad purpose of this occupation is to safely install, commission, decommission, carry out scheduled maintenance and repairs of gas appliances and equipment in a domestic dwelling. Appliances can include, but are not limited to, a range of work categories such as central heating boilers, ducted air heaters, cookers, space heaters and gas metering equipment. Roles in gas engineering are physical in nature and may involve lifting and moving of equipment, working at height and in confined spaces. All operatives must be registered on the Gas Safe Register for each appliance in which they are competent to undertake work on. 

Gas Engineering Operatives are responsible for ensuring customer safety and always providing service excellence. Operatives will be required to explain how gas installations are designed and how appliances and controls operate, providing energy efficiency advice to customers as an integral part of the role. 

Duties

  • Duty 1 Install and commission a range of gas appliances and associated systems and controls such as central heating boilers, cookers, space heaters and meters.
  • Duty 2 Carry out scheduled maintenance activities and servicing of gas appliances, systems and components.
  • Duty 3 Safely identify and rectify faults.
  • Duty 4 Safely decommission gas appliances.
  • Duty 5 Select, use and maintain the appropriate tools, equipment and test instrumentation.
  • Duty 6 Source, interpret and action relevant technical documentation, standards, regulations and industry wide updates.
  • Duty 7 Return the working area to a clean and tidy state, safely disposing of waste and recycling items where appropriate.
  • Duty 8 Provide excellent customer service including providing advice and guidance on operating appliances safely and maximising energy efficiency.
  • Duty 9 Prioritise health and safety at all times.

Apprenticeship summary

ST0155, gas engineering operative level 3

This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.

What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.

The length of the training for this apprenticeship is typically 18 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • merit
  • distinction


EPA gateway

The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules
  • for the interview underpinned by a portfolio of evidence, you must submit a portfolio of evidence

  • passed any other qualifications listed in the occupational standard

For the gas engineering operative, the qualification required is:

IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG).

Matters of Gas Safety Competency Accreditations to meet the requirements of the practical assessment with questions

Assessment methods

Practical assessment with questions

You will be observed by an independent assessor completing a set of tasks. It will last 12 hours. They will ask you at least 3 questions.


Interview underpinned by a portfolio of evidence

You will have an interview with an independent assessor. It will last at least 45 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.


Multiple-choice test

You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.

The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.



Who to contact for help or more information

You should speak to your employer if you have a query that relates to your job.

You should speak to your training provider if you have any questions about your training or EPA before it starts.

You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.Reasonable adjustments

If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.


Professional recognition

This apprenticeship aligns with Institution of Gas Engineers and Managers (IGEM) for Engineering Technician (EngTech)

Please contact the professional body for more details.

Print occupational standard

Details of the occupational standard

Occupation summary

This occupation is found within the construction sector, supporting the continued provision of installation and maintaining gas-fuelled heating and hot water systems across the UK. 

The broad purpose of this occupation is to safely install, commission, decommission, carry out scheduled maintenance and repairs of gas appliances and equipment in a domestic dwelling. Appliances can include, but are not limited to, a range of work categories such as central heating boilers, ducted air heaters, cookers, space heaters and gas metering equipment. Roles in gas engineering are physical in nature and may involve lifting and moving of equipment, working at height and in confined spaces. All operatives must be registered on the Gas Safe Register for each appliance in which they are competent to undertake work on. 

Gas Engineering Operatives are responsible for ensuring customer safety and always providing service excellence. Operatives will be required to explain how gas installations are designed and how appliances and controls operate, providing energy efficiency advice to customers as an integral part of the role. 

Occupation duties

Duty KSBs

Duty 1 Install and commission a range of gas appliances and associated systems and controls such as central heating boilers, cookers, space heaters and meters.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 2 Carry out scheduled maintenance activities and servicing of gas appliances, systems and components.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 3 Safely identify and rectify faults.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 4 Safely decommission gas appliances.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 5 Select, use and maintain the appropriate tools, equipment and test instrumentation.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 6 Source, interpret and action relevant technical documentation, standards, regulations and industry wide updates.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 7 Return the working area to a clean and tidy state, safely disposing of waste and recycling items where appropriate.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 8 Provide excellent customer service including providing advice and guidance on operating appliances safely and maximising energy efficiency.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

Duty 9 Prioritise health and safety at all times.

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19 K20 K21 K22 K23 K24

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21

B1 B2 B3 B4

KSBs

Knowledge

K1: Health and safety practices including manual handling, working at height and working in confined spaces. Back to Duty

K2: Gas Industry Unsafe Situations Procedure (IGEM G11). Back to Duty

K3: Risk assessments, associated procedures and documentation. Back to Duty

K4: Environmental and sustainability regulations and guidance. Back to Duty

K5: The range of gas appliances, their suitability and associated gases. Back to Duty

K6: Installation and commissioning practices and techniques applicable to primary gas appliances. Back to Duty

K7: Installation and commissioning practices and techniques applicable to secondary gas appliances. Back to Duty

K8: Testing and safety-checking practices applicable to gas appliance types. Back to Duty

K9: Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components. Back to Duty

K10: Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems. Back to Duty

K11: Decommissioning practices and techniques applicable to gas appliances and systems. Back to Duty

K12: Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted. Back to Duty

K13: Combustion theories, combustion analysis, gas properties, carbon monoxide and types of burners. Back to Duty

K14: Chimney and flueing types, design and ventilation principles specific to gas appliances and dwelling types and structures. Back to Duty

K15: Emergency procedures including gas escapes, report of fumes and unsafe situations. Back to Duty

K16: Heat and hot water system design theory, location, controls including smart controls. Back to Duty

K17: Common construction techniques and features of domestic housing stock including wall types, floor types, glazing, drainage systems & utilities. Back to Duty

K18: Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated. Back to Duty

K19: General Data Protection Regulations (GDPR). Back to Duty

K20: Principles of equity, diversity and inclusion in the workplace and the impact on their work. Back to Duty

K21: Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available. Back to Duty

K22: Tools, equipment and test instrumentation used in gas engineering activities. Back to Duty

K23: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology. Back to Duty

K24: Principles of recycling, reusing and returning defective components and disposal of waste. Back to Duty

Skills

S1: Comply with health and safety practices. Back to Duty

S2: Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters. Back to Duty

S3: Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity). Back to Duty

S4: Carry out testing and safety checks applicable to the appliance chimney or flue type. Back to Duty

S5: Carry out routine maintenance and servicing of appliances and components. Back to Duty

S6: Identify and rectify faults in appliances and components. Back to Duty

S7: Decommission appliances and systems. Back to Duty

S8: Isolate the electrical supply to the appliance. Back to Duty

S9: Conduct electrical safety checks pre- and post-work. Back to Duty

S10: Undertake and document risk assessments. Back to Duty

S11: Source, read and follow technical documentation associated with equipment and installation requirements. Back to Duty

S12: Select, use and maintain tools, equipment and test instrumentation. Back to Duty

S13: Select and use personal protective equipment (PPE). Back to Duty

S14: Check and action inspection records and schedules. Back to Duty

S15: Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure. Back to Duty

S16: Use digital technology to access job, appliance and customer information. Back to Duty

S17: Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). Back to Duty

S18: Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on. Back to Duty

S19: Recycle, reuse, return defective components and dispose of waste. Back to Duty

S20: Carry out and record planned and unplanned learning and development activities. Back to Duty

S21: Apply equity, diversity and inclusion procedures. Back to Duty

Behaviours

B1: Prioritise health and safety. Back to Duty

B2: Take responsibility for work. Back to Duty

B3: Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice. Back to Duty

B4: Support an equitable, diverse and inclusive culture. Back to Duty

Qualifications

English and Maths

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Other mandatory qualifications

IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG).

Level: 3

Apprentices will achieve either IGEM IG/1 Supplement 2 Certification (Natural Gas) or IGEM IG/1 Supplement 4 Certification (LPG).

Matters of Gas Safety Competency Accreditations to meet the requirements of the practical assessment with questions

Level: 3

Professional recognition

This standard aligns with the following professional recognition:

  • Institution of Gas Engineers and Managers (IGEM) for Engineering Technician (EngTech)
Print EPA plan

End-point assessment plan

V1.2

Introduction and overview

This document explains the requirements for end-point assessment (EPA) for the gas engineering operative apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.

Gas engineering operative apprentices, their employers and training providers should read this document.

A full-time gas engineering operative apprentice typically spends 18 months on-programme. The apprentice must spend at least 12 months on-programme and complete the required amount of off-the-job training in line with the apprenticeship funding rules.

The EPA should be completed within an EPA period lasting typically 3 months.

The apprentice must complete their training and meet the gateway requirements before starting their EPA. The EPA will assess occupational competence.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the apprenticeship provider and assessment register (APAR).

This EPA has 3 assessment methods.

The grades available for each assessment method are below.

Assessment method 1 - practical assessment with questions:

  • fail
  • pass
  • distinction

Assessment method 2 - interview underpinned by a portfolio of evidence:

  • fail
  • pass
  • distinction

Assessment method 3 - multiple-choice test:

  • fail
  • pass
  • distinction

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

  • fail
  • pass
  • merit
  • distinction

EPA summary table

On-programme - typically 18 months

The apprentice must:

  • complete training to develop the knowledge, skills and behaviours (KSBs) outlined in this apprenticeship’s standard
  • complete training towards English and mathematics qualifications in line with the apprenticeship funding rules

  • compile a portfolio of evidence

  • complete training towards the qualification listed in the gas engineering operative apprenticeship standard

The qualifications required are:

IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG).

Matters of Gas Safety Competency Accreditations to meet the requirements of the practical assessment with questions

End-point assessment gateway

The apprentice’s employer must be content that the apprentice is occupationally competent.

The apprentice must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • have passed IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG).

  • have passed Matters of Gas Safety Competency Accreditations to meet the requirements of the practical assessment with questions

For the interview underpinned by a portfolio of evidence, the apprentice must submit a portfolio of evidence.

Gateway evidence must be submitted to the EPAO along with any organisation specific policies and procedures requested by the EPAO.

End-point assessment - typically 3 months

The grades available for each assessment method are below

Practical assessment with questions:

  • fail

  • pass

  • distinction

Interview underpinned by a portfolio of evidence:

  • fail

  • pass

  • distinction

Multiple-choice test:

  • fail

  • pass

  • distinction

Overall EPA and apprenticeship can be graded:

    • fail
    • pass
    • merit
    • distinction

Professional recognition

This apprenticeship aligns with:

  • Institution of Gas Engineers and Managers (IGEM) for Engineering Technician (EngTech)

Duration of end-point assessment period

The EPA is taken in the EPA period. The EPA period starts when the EPAO confirms the gateway requirements have been met and is typically 3 months.

The EPAO should confirm the gateway requirements have been met and start the EPA as quickly as possible.

EPA gateway

The apprentice’s employer must be content that the apprentice is occupationally competent. That is, they are deemed to be working at or above the level set out in the apprenticeship standard and ready to undertake the EPA. The employer may take advice from the apprentice's training provider, but the employer must make the decision. The apprentice will then enter the gateway.

The apprentice must meet the gateway requirements before starting their EPA.

They must:

  • confirm they are ready to take the EPA
  • have achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • have passed IGEM IG/1 supplement 2 certification (Natural Gas) or IGEM IG/1 supplement 4 certification (LPG).

  • have passed Matters of Gas Safety Competency Accreditations to meet the requirements of the practical assessment with questions

  • submit a portfolio of evidence for the interview underpinned by a portfolio of evidence

Portfolio of evidence requirements:

The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by the interview. It will typically contain 5 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.

Evidence sources may include:

  • workplace documentation and records
  • workplace policies and procedures
  • witness statements
  • annotated photographs
  • video clips with a maximum total duration of 10 minutes; the apprentice must be in view and identifiable

This is not a definitive list; other evidence sources can be included.

The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance, for example, witness statements, rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.

The EPAO should not assess the portfolio of evidence directly as it underpins the interview. The independent assessor should review the portfolio of evidence to prepare questions for the interview. They are not required to provide feedback after this review.

Gateway evidence must be submitted to the EPAO, along with any organisation specific policies and procedures requested by the EPAO.

Order of assessment methods

The assessment methods can be delivered in any order.

The result of one assessment method does not need to be known before starting the next.

Practical assessment with questions

Overview

In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides in which of the simulated environments it takes place. The assessment environment must closely relate to the apprentice’s natural working environment. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

Rationale

This assessment method is being used because:

  • this is a practical role, which can be demonstrated through completing practical tasks
  • it allows for consistency of opportunity for apprentices to demonstrate their competence against the mapped KSBs
  • it assesses KSBs holistically and objectively

Delivery

The practical assessment with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the practical assessment with questions.

The independent assessor may observe up to four apprentices at a time. They must be as unobtrusive as possible.

The EPAO must give an apprentice 2 weeks' notice of the . practical assessment with questions

The practical assessment with questions must take 12 hours over two consecutive days.

The independent assessor can increase the time of the practical assessment with questions by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.

The practical assessment with questions cannot be split, other than for comfort breaks or to allow apprentices to move from one location to another. Where breaks occur, they will not count towards the total EPA time.

The EPAO must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations.

The independent assessor must explain to the apprentice the format and timescales of the practical assessment with questions before it starts. This does not count towards the assessment time.

The independent assessor must observe the following during the practical assessment:

The apprentice must install, commission and decommission three different appliances or pieces of equipment from Table 1 (Primary) and one appliance or piece of equipment from Table 2 (Secondary). They must also conduct maintenance, servicing and fault-finding procedures on one appliance or piece of equipment from Table 1 (Primary), including the rectification of a pre-loaded fault.

Apprentices must only undertake tasks on appliances or equipment that they have attained 'Matters of Gas Safety Competency Accreditation' for.

Table 1 (Primary)

  • central heating & water heating system
  • domestic cooker
  • gas ranger cooker or boiler
  • ducted air heater
  • forced draught gas burner
  • gas fire & wall heater
  • LPG single gas storage vessel & service pipework
  • LPG single & multi supply gas storage vessel and service pipework
  • testing & purging of non-domestic pipework.

Table 2 (Secondary)

  • swimming pool boiler
  • domestic tumble dryer
  • leisure appliance (for example fixed pipework gaslight or barbeque)
  • instantaneous water heater
  • gas meter (not exceeding 6m3 per hour in capacity)
  • mobile cabinet heater
  • closed flue gas fire
  • caravan space heater
  • single bottle supply leisure equipment (for example LPG barbeque)
  • caravan or boat refrigerator
  • caravan or boat warm air heater
  • caravan water heater
  • electro-fusion jointing of polyethylene pipework and fittings.

The independent assessor should observe the following during the assessment:

  • compliance with health and safety legislation and regulations
  • use of PPE, safe use of tools and digital equipment
  • interpret and follow instruction from technical documentation
  • installation, commissioning and decommissioning of appliances or pieces of equipment
  • fault-finding procedures and rectification of a fault
  • reinstation of the work area
  • provision of guidance specific to the appliance(s).

These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.

The independent assessor must ask questions.

The purpose of the questions is:

  • to seek clarification where required
  • to assess the level of competence against the grading descriptors.

Questioning can occur both during and after the practical assessment. The time for questioning is included in the overall assessment time. The independent assessor must ask at least 3 questions. To remain as unobtrusive as possible, the independent assessor should ask questions during natural stops between tasks and after completion of work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from the EPAO’s question bank or create their own questions in line with the EPAO’s training.

The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment with questions.

The independent assessor must make the grading decision. The independent assessor must assess the practical assessment and responses to questions holistically when deciding the grade. 

The independent assessor must keep accurate records of the assessment. They must record:

  • the KSBs observed
  • the apprentice’s answers to questions
  • KSBs demonstrated in answers to questions
  • the grade achieved

Assessment location

The practical assessment with questions must take place in a simulated environment selected by the EPAO for example, the EPAO’s premises, a training provider’s premises, a training facility in the employer’s premises, a test centre or a similar simulated environment. This simulated environment must relate to the apprentice’s natural work environment. Equipment and resources needed for the practical assessment with questions must be provided by the EPAO, who can liaise with the employer to provide these.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this. 

The EPAO must ensure that the apprentice has a different set of tasks and questions in the case of re-sits and retakes, to minimise predictability.

The EPAO must produce the following materials to support the practical assessment with questions:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Interview underpinned by a portfolio of evidence

Overview

In the interview, an independent assessor asks the apprentice questions. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence.

Rationale

This assessment method is being used because:

  • it assesses KSBs holistically and objectively
  • it allows for the assessment of KSBs that do not occur on a predictable or regular basis
  • it allows for assessment of responses where there are a range of potential answers
  • it can be conducted remotely, potentially reducing cost

Delivery

The interview must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the interview.

  • Sustainability
  • Communication
  • Mental health
  • EDI
  • CPD

The EPAO must give an apprentice 2 weeks' notice of the interview.

The independent assessor must have at least 2 weeks to review the supporting documentation.

The apprentice must have access to their portfolio of evidence during the interview.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however, the portfolio of evidence is not directly assessed.

The interview must last for 45 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary.

The independent assessor must ask at least 6 questions. he independent assessor must use the questions from the EPAO’s question bank. Follow-up questions are allowed where clarification is required.

The independent assessor must make the grading decision.

The independent assessor must keep accurate records of the assessment. They must record:

  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The interview must take place in a suitable venue selected by the EPAO for example, the EPAO’s or employer’s premises.

The interview can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.

The interview should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO must maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the interview underpinned by a portfolio of evidence:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Multiple-choice test

Overview

In the multiple-choice test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.

Rationale

This assessment method is being used because:

  • it can assess knowledge
  • it is easy to administer
  • it can be conducted remotely and administered to multiple apprentices at the same time, potentially reducing cost

Delivery


The multiple-choice test must be structured to give the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method to the highest available grade.

The test can be computer or paper based.

The test will consist of 40 multiple-choice questions.

Multiple-choice questions must have four options, including one correct answer.

The apprentice must be given at least 2 weeks’ notice of the date and time of the test.

Test administration

The apprentice must have 60 minutes to complete the test.

The test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.

The test must be taken in the presence of an invigilator who is the responsibility of the EPAO. The EPAO must have an invigilation policy setting out how the test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.

The EPAO must verify the apprentice’s identity and ensure invigilation of the apprentice for example, with 360-degree cameras and screen sharing facilities.

The EPAO is responsible for the security of the test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the test.

Marking

The test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question types support this.

A correct answer gets 1 mark.

Any incorrect or missing answers get zero marks.

The EPAO is responsible for overseeing the marking of the test.

Assessment location

The apprentice must take the test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.

The test can take place remotely if the appropriate technology and systems are in place to prevent malpractice.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting with employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.    

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.  

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the test:

  • assessment materials for independent assessors and markers which includes:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • test specification
    • sample test and mark schemes
    • live tests and mark schemes
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation and moderation.

Grading

Practical assessment with questions

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
Health and safety
K2 K3 K12 S1 S8 S9 S10 S13 S15 B1

Undertakes and documents risk assessments in line with employer's procedures to prioritise health and safety in the workplace. (K3, S10, B1)

Selects and uses personal protective equipment complying with health and safety practices and manufacturer's guidance. (S1, S13)

Isolates the appliance's electrical supply and conducts electrical safety checks before and after undertaking work tasks in line with safety practices and manufacturer's guidance. (K12, S8, S9)

Identifies unsafe situations or conditions and takes action in line with the gas industry unsafe situations procedure (IGEM G/11). (K2, S15)

Explains the importance for themselves and the business of working in line with health and safety practices (S1)

 

Documentation
K19 S11 S14 S16 S17

Sources, reads and follows technical documentation associated with equipment and installation requirements to meet the needs of the task. (S11)

Checks and actions inspection reports and schedules, using digital technology to access job, appliance and customer information to complete the task. (S14, S16)

Completes and maintains work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). (K19, S17)

 

N/A

Installation
K6 K7 K22 S2 S3 S12

Installs and commissions primary gas appliances or equipment in line with manufacturer’s guidelines. (K6 S2)

Installs and commissions secondary gas appliances or equipment in line with manufacturer's guidelines. (K7, S3)

Selects, uses and maintains tools, equipment and test instrumentation to complete the needs of gas engineering tasks. (K22, S12)

Installs and commissions primary and secondary gas appliances or equipment, in line with manufacturer guidelines achieving the outcome right-first-time in line with the task requirements. (K6, K7, S2, S3)

Maintenance, servicing and fault-finding
K8 K9 K10 S4 S5 S6 B2

Carries out testing and safety checks to meet the needs of the appliance chimney or flue type. (K8, S4)

Carries out routine maintenance and servicing of the appliances and components taking responsibility for their own work to meet the needs of the task. (K9, S5, B2)

Identifies and rectifies faults in appliances and components to meet the needs of the task. (K10, S6) 

Rectifies faults in appliances and components achieving a right-first-time outcome to meet the needs of the task. (K10, S6)

 

Decommissioning
K11 S7

Decommissions appliances and systems in line with manufacturer guidance and to meet the needs of the task. (K11, S7)

 

Decommissions an appliance and system in line with manufacturer guidance, achieving the result right-first-time.  (K11, S7)

 

Interview underpinned by a portfolio of evidence

Theme
KSBs
Pass
Apprentices must demonstrate all of the pass descriptors
Distinction
Apprentices must demonstrate all of the pass descriptors and all of the distinction descriptors
Sustainability and health and safety
K1 K18 K24 S19

Describes how they recycle, reuse and return defective components and disposes of waste to support organisational and regulatory sustainability and energy efficiency practices. (K24, S19)

Explains the following sustainability and energy efficiency topics and outlines how they impact their role: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated (K18)

Explains health and safety practices including manual handling, working at height and working in confined spaces. (K1) 

Describes the importance for the business, their role and the wider gas industry of recycling, reusing and returning defective components and following waste disposal practices. . (K24, S19)

Communication
K23 S18

Describes how they communicate verbally with customers to provide guidance on energy and efficiency measures specific to the appliance or system being worked on to meet the needs of the audience. (K23, S18)

Explains the impact on customers and the business of meeting the needs of the audience when providing guidance to customers using verbal communication. (K23, S18)

EDI
K20 S21 B4

Describes how they apply procedures and support an equitable, diverse and inclusive culture and explains how this impacts their work. (K20, S21, B4)

Explains the importance to the business of applying equity, diversity and inclusion procedures. (K20, S21)

Mental health
K21

Describes common issues, symptoms and warning signs of stress, anxiety and depression, and explains where to go for help and the resources available in their workplace. (K21)

N/A

CPD
S20 B3

Explains how they carry out and record planned and unplanned learning and development activities in line with organisational CPD requirements. (S20, B3)

 

None

Multiple-choice test

Grade Minimum marks required Maximum marks required
Fail 0 27
Pass 28 33
Distinction 34 40

Overall EPA grading

Performance in the EPA determines the overall grade of:

  • fail

  • pass

  • merit

  • distinction

An independent assessor must individually grade the practical assessment with questions and interview underpinned by a portfolio of evidence in line with this EPA plan.

The EPAO must combine the individual assessment method grades to determine the overall EPA grade.

If the apprentice fails one assessment method or more, they will be awarded an overall fail.

To achieve an overall pass, the apprentice must achieve at least a pass in all the assessment methods. To achieve an overall merit, the apprentice must achieve a distinction in the practical assessment and one other assessment method.To achieve an overall distinction, the apprentice must achieve a distinction in all three assessment methods.

Grades from individual assessment methods must be combined in the following way to determine the grade of the EPA overall.

Practical assessment with questions Interview underpinned by a portfolio of evidence Multiple-choice test Overall Grading
Fail Any grade Any grade Fail
Any grade Fail Any grade Fail
Any grade Any grade Fail Fail
Pass Pass Pass Pass
Pass Pass Distinction Pass
Pass Distinction Pass Pass
Distinction Pass Pass Pass
Pass Distinction Distinction Pass
Distinction Distinction Pass Merit
Distinction Pass Distinction Merit
Distinction Distinction Distinction Distinction

Re-sits and re-takes

If the apprentice fails one assessment method or more, they can take a re-sit or a re-take at their employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does. The apprentice should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and the EPAO should agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 4 months of the EPA outcome notification.

Failed assessment methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to an apprentice wishing to move from pass to a higher grade.

The apprentice will get a maximum EPA grade of if pass they need to re-sit or re-take one or more assessment methods, unless the EPAO determines there are exceptional circumstances.

Roles and responsibilities

Roles Responsibilities

Apprentice

As a minimum, the apprentice should:

  • complete on-programme training to meet the KSBs as outlined in the apprenticeship standard for a minimum of 12 months
  • complete the required amount of off-the-job training specified by the apprenticeship funding rules and as arranged by the employer and training provider
  • understand the purpose and importance of EPA
  • prepare for and undertake the EPA including meeting all gateway requirements

Employer

As a minimum, the apprentice's employer must:

  • select the EPAO and training provider
  • work with the training provider, where applicable, to support the apprentice in the workplace and to provide the opportunities for the apprentice to develop the KSBs
  • arrange and support off-the-job training to be undertaken by the apprentice 
  • decide when the apprentice is working at or above the apprenticeship standard and is ready for EPA
  • ensure the apprentice is prepared for the EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • confirm arrangements with the EPAO for the EPA in a timely manner, including who, when, where
  • provide the EPAO with access to any employer-specific documentation as required for example, company policies
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows appropriate opportunity for the apprentice to meet the KSBs
  • ensure the apprentice is given sufficient time away from regular duties to prepare for, and complete the EPA
  • ensure that any required supervision during the EPA period, as stated within this EPA plan, is in place
  • ensure the apprentice has access to the resources used to fulfil their role and carry out the EPA for workplace based assessments
  • remain independent from the delivery of the EPA
  • pass the certificate to the apprentice upon receipt

EPAO

As a minimum, the EPAO must:

  • conform to the requirements of this EPA plan and deliver its requirements in a timely manner
  • conform to the requirements of the apprenticeship provider and assessment register
  • conform to the requirements of the external quality assurance provider (EQAP)
  • understand the apprenticeship including the occupational standard and EPA plan
  • make all necessary contractual arrangements including agreeing the price of the EPA
  • develop and produce assessment materials including specifications and marking materials, for example mark schemes, practice materials, training material
  • maintain and apply a policy for the declaration and management of conflict of interests and independence. This must ensure, as a minimum, there is no personal benefit or detriment for those delivering the EPA or from the result of an assessment. It must cover:
    • apprentices
    • employers
    • independent assessors
    • any other roles involved in delivery or grading of the EPA
  • have quality assurance systems and procedures that ensure fair, reliable and consistent assessment and maintain records of internal quality assurance (IQA) activity for external quality assurance (EQA) purposes
  • appoint independent, competent, and suitably qualified assessors in line with the requirements of this EPA plan
  • appoint administrators, invigilators and any other roles where required to facilitate the EPA
  • deliver induction, initial and on-going training for all their independent assessors and any other roles involved in the delivery or grading of the EPA as specified within this EPA plan. This should include how to record the rationale and evidence for grading decisions where required
  • conduct standardisation with all their independent assessors before allowing them to deliver an EPA, when the EPA is updated, and at least once a year
  • conduct moderation across all of their independent assessors decisions once EPAs have started according to a sampling plan, with associated risk rating of independent assessors
  • monitor the performance of all their independent assessors and provide additional training where necessary
  • develop and provide assessment recording documentation to ensure a clear and auditable process is in place for providing assessment decisions and feedback to all relevant stakeholders
  • use language in the development and delivery of the EPA that is appropriate to the level of the apprenticeship
  • arrange for the EPA to take place in a timely manner, in consultation with the employer
  • provide information, advice, and guidance documentation to enable apprentices, employers and training providers to prepare for the EPA
  • confirm the gateway requirements have been met before they start the EPA for an apprentice
  • arrange a suitable venue for the EPA
  • maintain the security of the EPA including, but not limited to, verifying the identity of the apprentice, invigilation and security of materials
  • where the EPA plan permits assessment away from the workplace, ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary
  • confirm overall grade awarded
  • maintain and apply a policy for conducting appeals

Independent assessor

As a minimum, an independent assessor must:

  • be independent, with no conflict of interest with the apprentice, their employer or training provider, specifically, they must not receive a personal benefit or detriment from the result of the assessment
  • have, maintain and be able to evidence up-to-date knowledge and expertise of the occupation
  • have the competence to assess the EPA and meet the requirements of the IQA section of this EPA plan
  • understand the apprenticeship’s occupational standard and EPA plan
  • attend induction and standardisation events before they conduct an EPA for the first time, when the EPA is updated, and at least once a year
  • use language in the delivery of the EPA that is appropriate to the level of the apprenticeship
  • work with other personnel, where used, in the preparation and delivery of assessment methods
  • conduct the EPA to assess the apprentice against the KSBs and in line with the EPA plan
  • make final grading decisions in line with this EPA plan
  • record and report assessment outcome decisions
  • comply with the IQA requirements of the EPAO
  • comply with external quality assurance (EQA) requirements

Training provider

As a minimum, the training provider must:

  • conform to the requirements of the apprenticeship provider and assessment register
  • ensure procedures are in place to mitigate against any conflict of interest
  • work with the employer and support the apprentice during the off-the-job training to provide the opportunities to develop the KSBs as outlined in the occupational standard
  • deliver training to the apprentice as outlined in their apprenticeship agreement
  • monitor the apprentice’s progress during any training provider led on-programme learning
  • ensure the apprentice is prepared for the EPA
  • advise the employer, upon request, on the apprentice’s readiness for EPA
  • ensure that all supporting evidence required at the gateway is submitted in line with this EPA plan
  • remain independent from the delivery of the EPA

Invigilator

As a minimum, the invigilator must:

  • attend induction training as directed by the EPAO
  • not invigilate an assessment, solely, if they have delivered the assessed content to the apprentice
  • invigilate and supervise the apprentice during tests and in breaks during assessment methods to prevent malpractice in line with the EPAO’s invigilation procedures

Reasonable adjustments

The EPAO must have reasonable adjustments arrangements for the EPA.

This should include:

  • how an apprentice qualifies for a reasonable adjustment
  • what reasonable adjustments may be made

Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Special considerations

The EPAO must have special consideration arrangements for the EPA.

This should include:

  • how an apprentice qualifies for a special consideration
  • what special considerations will be given

Special considerations must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Internal quality assurance

Internal quality assurance refers to the strategies, policies and procedures that an EPAO must have in place to ensure valid, consistent and reliable EPA decisions.

EPAOs for this EPA must adhere to the requirements within the roles and responsibilities table.

They must also appoint independent assessors who:

  • have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 3 years or significant experience of the occupation or sector

Value for money

Affordability of the EPA will be aided by using at least some of the following:

  • completing applicable assessment methods online, for example computer-based assessment
  • utilising digital remote platforms to conduct applicable assessment methods
  • assessing multiple apprentices simultaneously where the assessment method permits this
  • conducting assessment methods on the same day

Professional recognition

This apprenticeship aligns with:

  • Institution of Gas Engineers and Managers (IGEM) for Engineering Technician (EngTech)

KSB mapping table

Knowledge Assessment methods
K1

Health and safety practices including manual handling, working at height and working in confined spaces.

Back to Grading
Interview underpinned by a portfolio of evidence
K2

Gas Industry Unsafe Situations Procedure (IGEM G11).

Back to Grading
Practical assessment with questions
K3

Risk assessments, associated procedures and documentation.

Back to Grading
Practical assessment with questions
K4

Environmental and sustainability regulations and guidance.

Back to Grading
Multiple-choice test
K5

The range of gas appliances, their suitability and associated gases.

Back to Grading
Multiple-choice test
K6

Installation and commissioning practices and techniques applicable to primary gas appliances.

Back to Grading
Practical assessment with questions
K7

Installation and commissioning practices and techniques applicable to secondary gas appliances.

Back to Grading
Practical assessment with questions
K8

Testing and safety-checking practices applicable to gas appliance types.

Back to Grading
Practical assessment with questions
K9

Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components.

Back to Grading
Practical assessment with questions
K10

Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems.

Back to Grading
Practical assessment with questions
K11

Decommissioning practices and techniques applicable to gas appliances and systems.

Back to Grading
Practical assessment with questions
K12

Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted.

Back to Grading
Practical assessment with questions
K13

Combustion theories, combustion analysis, gas properties, carbon monoxide and types of burners.

Back to Grading
Multiple-choice test
K14

Chimney and flueing types, design and ventilation principles specific to gas appliances and dwelling types and structures.

Back to Grading
Multiple-choice test
K15

Emergency procedures including gas escapes, report of fumes and unsafe situations.

Back to Grading
Multiple-choice test
K16

Heat and hot water system design theory, location, controls including smart controls.

Back to Grading
Multiple-choice test
K17

Common construction techniques and features of domestic housing stock including wall types, floor types, glazing, drainage systems & utilities.

Back to Grading
Multiple-choice test
K18

Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated.

Back to Grading
Interview underpinned by a portfolio of evidence
K19

General Data Protection Regulations (GDPR).

Back to Grading
Practical assessment with questions
K20

Principles of equity, diversity and inclusion in the workplace and the impact on their work.

Back to Grading
Interview underpinned by a portfolio of evidence
K21

Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available.

Back to Grading
Interview underpinned by a portfolio of evidence
K22

Tools, equipment and test instrumentation used in gas engineering activities.

Back to Grading
Practical assessment with questions
K23

Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology.

Back to Grading
Interview underpinned by a portfolio of evidence
K24

Principles of recycling, reusing and returning defective components and disposal of waste.

Back to Grading
Interview underpinned by a portfolio of evidence
Skill Assessment methods
S1

Comply with health and safety practices.

Back to Grading
Practical assessment with questions
S2

Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.

Back to Grading
Practical assessment with questions
S3

Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).

Back to Grading
Practical assessment with questions
S4

Carry out testing and safety checks applicable to the appliance chimney or flue type.

Back to Grading
Practical assessment with questions
S5

Carry out routine maintenance and servicing of appliances and components.

Back to Grading
Practical assessment with questions
S6

Identify and rectify faults in appliances and components.

Back to Grading
Practical assessment with questions
S7

Decommission appliances and systems.

Back to Grading
Practical assessment with questions
S8

Isolate the electrical supply to the appliance.

Back to Grading
Practical assessment with questions
S9

Conduct electrical safety checks pre- and post-work.

Back to Grading
Practical assessment with questions
S10

Undertake and document risk assessments.

Back to Grading
Practical assessment with questions
S11

Source, read and follow technical documentation associated with equipment and installation requirements.

Back to Grading
Practical assessment with questions
S12

Select, use and maintain tools, equipment and test instrumentation.

Back to Grading
Practical assessment with questions
S13

Select and use personal protective equipment (PPE).

Back to Grading
Practical assessment with questions
S14

Check and action inspection records and schedules.

Back to Grading
Practical assessment with questions
S15

Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.

Back to Grading
Practical assessment with questions
S16

Use digital technology to access job, appliance and customer information.

Back to Grading
Practical assessment with questions
S17

Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).

Back to Grading
Practical assessment with questions
S18

Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.

Back to Grading
Interview underpinned by a portfolio of evidence
S19

Recycle, reuse, return defective components and dispose of waste.

Back to Grading
Interview underpinned by a portfolio of evidence
S20

Carry out and record planned and unplanned learning and development activities.

Back to Grading
Interview underpinned by a portfolio of evidence
S21

Apply equity, diversity and inclusion procedures.

Back to Grading
Interview underpinned by a portfolio of evidence
Behaviour Assessment methods
B1

Prioritise health and safety.

Back to Grading
Practical assessment with questions
B2

Take responsibility for work.

Back to Grading
Practical assessment with questions
B3

Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice.

Back to Grading
Interview underpinned by a portfolio of evidence
B4

Support an equitable, diverse and inclusive culture.

Back to Grading
Interview underpinned by a portfolio of evidence

Mapping of KSBs to grade themes

Practical assessment with questions

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Health and safety
K2 K3 K12
S1 S8 S9 S10 S13 S15
B1

Gas Industry Unsafe Situations Procedure (IGEM G11). (K2)

Risk assessments, associated procedures and documentation. (K3)

Domestic electrical circuits, safe isolation and electrical safety checks in relation to the work being conducted. (K12)

Comply with health and safety practices. (S1)

Isolate the electrical supply to the appliance. (S8)

Conduct electrical safety checks pre- and post-work. (S9)

Undertake and document risk assessments. (S10)

Select and use personal protective equipment (PPE). (S13)

Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure. (S15)

Prioritise health and safety. (B1)

Documentation
K19
S11 S14 S16 S17

General Data Protection Regulations (GDPR). (K19)

Source, read and follow technical documentation associated with equipment and installation requirements. (S11)

Check and action inspection records and schedules. (S14)

Use digital technology to access job, appliance and customer information. (S16)

Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR). (S17)

None

Installation
K6 K7 K22
S2 S3 S12

Installation and commissioning practices and techniques applicable to primary gas appliances. (K6)

Installation and commissioning practices and techniques applicable to secondary gas appliances. (K7)

Tools, equipment and test instrumentation used in gas engineering activities. (K22)

Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters. (S2)

Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity). (S3)

Select, use and maintain tools, equipment and test instrumentation. (S12)

None

Maintenance, servicing and fault-finding
K8 K9 K10
S4 S5 S6
B2

Testing and safety-checking practices applicable to gas appliance types. (K8)

Routine and reactive servicing and maintenance practices and techniques applicable to gas appliances and components. (K9)

Fault-finding, diagnosis and rectification practices and techniques applicable to gas appliances, their controls and associated systems. (K10)

Carry out testing and safety checks applicable to the appliance chimney or flue type. (S4)

Carry out routine maintenance and servicing of appliances and components. (S5)

Identify and rectify faults in appliances and components. (S6)

Take responsibility for work. (B2)

Decommissioning
K11
S7

Decommissioning practices and techniques applicable to gas appliances and systems. (K11)

Decommission appliances and systems. (S7)

None

Interview underpinned by a portfolio of evidence

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Sustainability and health and safety
K1 K18 K24
S19

Health and safety practices including manual handling, working at height and working in confined spaces. (K1)

Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated. (K18)

Principles of recycling, reusing and returning defective components and disposal of waste. (K24)

Recycle, reuse, return defective components and dispose of waste. (S19)

None

Communication
K23
S18

Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Industry terminology. (K23)

Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on. (S18)

None

EDI
K20
S21
B4

Principles of equity, diversity and inclusion in the workplace and the impact on their work. (K20)

Apply equity, diversity and inclusion procedures. (S21)

Support an equitable, diverse and inclusive culture. (B4)

Mental health
K21

Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available. (K21)

None

None

CPD

S20
B3

None

Carry out and record planned and unplanned learning and development activities. (S20)

Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice. (B3)

Employers involved in creating the standard: Centrica, Calor Gas, Scottish Power, Currys, EDF, Cadent Gas, Wales & Wales Utilities, Homeserve, SGN, Northern Gas Networks, Ideal Heating.

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.2 Occupational standard, end-point assessment plan and funding band revised 01/09/2024 Not set Not set
1.1 The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £22000 01/07/2019 31/08/2024 Not set
1.0 Retired 05/02/2016 30/06/2019 Not set

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