Pharmacy services assistant

Knowledge

K1: dispensing procedures, and practices Back to Duty

K2: the different types of prescriptions Back to Duty

K3: how to complete pharmacy calculations, eg the number of tablets or volume of liquid to be supplied. Back to Duty

K4: different weights and measures eg grams, kilograms, millilitres to litres Back to Duty

K5: doses and forms of medicines Back to Duty

K6: issues that may affect how medicines are taken Back to Duty

K7: the documentation relating to administration, supply and methods of medicines distribution support Back to Duty

K8: the management of medicines and the supply chain Back to Duty

K9: the roles and responsibilities of the pharmacy and healthcare team Back to Duty

K10: how to follow standards and codes of conduct, as well as work within the limitations of your role Back to Duty

K11: the requirements and rationale behind Standard Operating Procedures (SOPs) Back to Duty

K12: how to work in the patients’ best interest, with other people, both inside and external to the organisation Back to Duty

K13: where to go for help and advice about anything to do with work Back to Duty

K14: the importance of personal development and how to reflect on your work  Back to Duty

K15: why it is important to communicate effectively at work; how to communicate with individuals who have specific language needs or wishes; ways to make yourself understood; how to reduce problems with communication Back to Duty

K16: legislation, policies and local ways of working and handling information; how to keep information confidential; why it is important to record and store patient information securely and what to do if you think information is not secure Back to Duty

K17: application of relevant systems used in Pharmacy Practice and the restrictions and values around the use of social media Back to Duty

K18: what it means to give ‘person centred care and support’ and give people choices about their care Back to Duty

K19: why it is important to gain consent Back to Duty

K20: why it is important to get people actively involved in their own health and care Back to Duty

K21: the importance of treating people as valuable and unique individuals Back to Duty

K22: how to promote healthy lifestyles, such as the importance of healthy eating, regular exercise and reducing health risks such as alcohol consumption and smoking. Back to Duty

K23: how health inequalities affect different parts of society Back to Duty

K24: the other organisations which can support the wellbeing of a patient Back to Duty

K25: how to identify risks and hazards in a workplace environment Back to Duty

K26: what appropriate action should be taken in response to incidents or emergencies following local guidelines Back to Duty

Skills

S1: receive and log prescriptions Back to Duty

S2: assemble prescribed items, undertake an in-process accuracy check and issue prescribed items Back to Duty

S3: work according to legislative requirements, and organisational policies Back to Duty

S4: order, receive, maintain and issue pharmaceutical stock Back to Duty

S5: provide appropriate advice when authorised on supplied medicines and products, their storage and disposal Back to Duty

S6: work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy Back to Duty

S7: act in accordance with systems and organisational governance Back to Duty

S8: recognise and act within the pharmacy regulatory, legal and ethical standards Back to Duty

S9: support the team in the development of others Back to Duty

S10: maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal Back to Duty

S11: communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential Back to Duty

S12: handle information (record, report and store information) related to individuals and/or patients in line with local and national policies Back to Duty

S13: use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies Back to Duty

S14: demonstrate person centred care and support within a pharmacy setting Back to Duty

S15: make pharmacy patients and patient safety your first concern Back to Duty

S16: use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc Back to Duty

S17: maintain the interests of patients and the health of the public Back to Duty

S18: promote and advocate equality, diversity and inclusion Back to Duty

S19: promote healthy lifestyles to customers Back to Duty

S20: work safely within the parameters of your role using Standard Operating Procedures Back to Duty

S21: apply policies which relate to health and safety at work Back to Duty

S22: act appropriately in situations to prevent harm to yourself and others Back to Duty

Behaviours

B1: Be trustworthy and honest, respectful and caring Back to Duty

B2: Act with integrity and fair conduct, have the courage to say when something is wrong Back to Duty

B3: Be a reliable and capable member of the workforce and recognise your own value and that of your team Back to Duty

B4: Display effective interpersonal skills Back to Duty

B5: Respect patients’ values Back to Duty