Land-based service engineering technician

Knowledge

K1: The procedures used to carry out a risk assessment, identify risks and implement a plan to reduce and mitigate hazards both in the workplace and on site Back to Duty

K2: The identification, application and care of diagnostic tools and equipment used within the job role. e.g. diagnostic platforms, engine performance analysis equipment, electrical and hydraulic diagnostic equipment specific to the industry sector worked within. Back to Duty

K3: How to read and interpret complex wiring and hydraulic circuit diagrams relevant to the industry sector worked within and to relate this information to logical fault finding and diagnosis Back to Duty

K4: The underpinning repair principles and practices used in the diagnosis and repair of complex technological systems, and electro – hydraulic systems Back to Duty

K5: How to record information and communicate concisely using a range of manual and electronic techniques. Typically this will include recording diagnostic data, production of machinery condition reports, the preparation of out of season service reports, repair proposals and quotations, incident reports for manufacturer’s service departments and the completion of installation and handover documentation. Back to Duty

K6: How to access and interpret technical data and the influence of operational conditions in the diagnosis and repair of current and emerging technology. Back to Duty

K7: Techniques used in logical diagnosis and verification of complex machinery, plant and equipment performance. Back to Duty

K8: How to work professionally and engage in continual professional development. Back to Duty

Skills

S1: Interpret technical data, documentation and operational conditions, and apply in line with the technician’s role. Back to Duty

S2: Interpret and respect safety procedure requirements, undertake risk assessment and mitigation measures to safeguard, bystanders, the general public, property and livestock. Back to Duty

S3: To communicate with and gather information from colleagues and customers employing a range of techniques as appropriate to the audience. This includes explaining technical matters in straight forward terms and asking questions to gather the information required to perform an efficient diagnosis. Back to Duty

S4: Demonstrate professional customer care practices as an individual and team member. This includes; presentation of oneself, the work area, the company’s vehicle and equipment. treating customers and colleagues with respect and courtesy, supporting work colleagues, the company and its products and services Back to Duty

S5: Install and handover machinery, plant and equipment, explaining its safe operation, maintenance and warranty requirements, verification of optimum performance and the completion of handover documentation Back to Duty

S6: Conduct advanced maintenance, and the repair of technologically advanced machinery and equipment which typically may include; power units, power trains, plant, machinery, equipment and their components Back to Duty

S7: Carry out diagnostics, repairs and re-instatement of complex products and verify conformity to manufacturer’s specification. Back to Duty

S8: Compile technical reports, repair proposals, quotations and incident reports Back to Duty

S9: Maintain and repair complex hydraulic systems and their components as appropriate to the sector. Back to Duty

S10: Maintain, interrogate, calibrate and repair electronic equipment and systems Back to Duty

S11: Minimise machinery, plant and equipment downtime by carrying out diagnostic and preventative maintenance efficiently and effectively. Back to Duty

Behaviours

B1: Safety Orientation: Plays a proactive role in the identification, mitigation and avoidance of hazards. Capable of giving clear guidance to subordinates on safety critical activities and taking appropriate action if others are acting unsafely Back to Duty

B2: Strong Work Ethic: Proactive, positive attitude, motivated by the technician’s, dependable, ethical, responsible and reliable. Back to Duty

B3: Logical Approach: Uses logical thought process to structure and implement an efficient diagnosis or action plan to meet customer and company expectations and objectives. Back to Duty

B4: Problem Solving: Enjoys complex problem solving, Has the aptitude to establish the root cause of the problem to prevent further re-occurrences rather than to repair the results of the problem. Back to Duty

B5: Quality Focused: An advocate of the provision of quality service who strives to meet the expectations of the customer and employer. Back to Duty

B6: Responsibility: Motivated to encourage others to develop and succeed through mentoring and setting an example Back to Duty

B7: Communicator: Can communicate using a technical vocabulary appropriate to the audience. Establishes customer’s expectations and can convey whether these are realistic achievable outcomes and mediates dispute resolution. Back to Duty

B8: Team Player: Can work on own initiative but also able to interact and communicate effectively within a team applying a respectful professional manner. Back to Duty

B9: Contributor to Profitability: Is fully aligned with the company objectives, continuously applying their skill, knowledge and behaviours to further the growth of the company and its customer base. Back to Duty

B10: Adaptability: Is adaptable to changes in conditions, technologies, situations and working environments. Back to Duty

B11: Self-Motivation: A motivated self-starter with a positive attitude who motivates those around them Back to Duty

B12: Commitment: Is committed to the objectives of their employer and to the wider professional standards of the industry. Back to Duty