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["All","All","All","All","All"]
["01 - Coach Builder","01 - Track","01 -Aerospace Manufacturing Fitter","01 - Heritage Engineering Aviation Technician","01 - Modern Upholsterer"]
["02 - Electrical","02 - Electrification","02 - Aerospace Manufacturing Electrical / Mechanical & Systems Fitter","02 - Heritage Engineering Marine Technician","02 - Traditional Upholsterer"]
["03 - Mechanical","03 - Overhead Lines","03 - Aircraft Maintenance Fitter/Technician (Fixed & Rotary Wing)","03 - Heritage Engineering Steam (Mechanical Overhaul) Technicians"]
["04 - Mechelec","04 - Signalling","04 -  Airworthiness, Planning, Quality & Safety Technician","04 - Heritage Engineering Steam (Boiler-smith) Technicians"]
[null,"05 - Telecoms","10 - Mechatronics Maintenance Technician","05 - Heritage Engineering Vehicle Mechanical Technicians"]
[null,"06 - Traction & Rolling Stock",null,"06 - Heritage Engineering Coach-building & Trim Technicians"]
[null,"07 - Rail Systems"]

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["GUIDE TO KSB MAPPING  "]
["Applicants must show how their qualification will enable a person to demonstrate that they have attained as many of the knowledge, skills and behaviours set out in the standard as may be reasonably expected by undertaking a course of education. "]
[]
["1. You can map your qualification to one or more occupational standards. "]
["2. Select the occupational standard(s) you wish to map to your qualification from the tabs in this spreadsheet. You may delete sheets/tabs that are not relevant to your qualification. "]
["3. Please fill in the following details in cells B1-7 on your selected tab: Awarding Body/Applicant, Qualification name, Programme title if applicable."]
["4. Please respond to each KSB statement."]
["5. Populate columns C-G as shown in the example at the top of each standard tab. "]
["6. Please be as specific as possible about which content in the qualification aligns to each KSB statement. "]
["7. Submit the completed spreadsheet along with 'Qualification structure' spreadsheet and any documents you have cited in the 'EVIDENCE UPLOAD' part of the application form. Where we have capacity we are happy to feedback on early drafts of your KSB mapping."]
["8. Please contact Ifate.Post16@education.gov.uk if you need further help or guidance on mapping."]

{"sheet":"OCC0708","index":2,"n_rows":43,"n_cols":9,"rows_kept":43,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.0"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","01/03/2019"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0708 - Public sector compliance Investigator and officer"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","Legislation, policies and procedures \n\nUnderstands the basic principles of the relevant legal framework, powers and legislation and how these apply to their role. \nUnderstands the relevance and appropriate application of organisational polices (such as employee code of conduct and relevant policies concerning information technology and data governance). \nUnderstands how relevant Data Protection and Freedom of Information legislation applies to the role and the organisation, and the potential impact on investigations.","FULLY MET"]
["16-19 & Adults","Core","K2","Analysing and Interpreting Data \n\nUnderstands the range of potential data and other information sources; knows how to use them to make informed judgements.  \nUnderstands how to prepare and present findings in relation to irregularities in data.","FULLY MET"]
["16-19 & Adults","Core","K3","Commercial/Sector Understanding \n\nAwareness of the range of business types within their sector, how they are structured and managed and (if appropriate) financed.\nUnderstands how these affect business behaviour, and knows how to use this knowledge to identify risk.","FULLY MET"]
["16-19 & Adults","Core","K4","Ethical Standards \n\nUnderstands the ethical standards that the organisation and sector requires of its employees and the implications of these for the role","FULLY MET"]
["16-19 & Adults","Core","K5","Systems and Processes \n\nUnderstands the systems, tools and processes used in the role, and how these impact on their team, and their wider organisation.","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Application of technical knowledge \n\nProgresses and resolves technical queries by applying the relevant legislation and powers.\nApply relevant organisational policies to all elements of work\nEffectively applies relevant Data Protection and Freedom of Information legislation and identifies the potential impact on investigations, the role and the organisation.","FULLY MET"]
["16-19 & Adults","Core","S2","Analysing and Interpreting Data\n\nGather, examine and analyse customer records/data/information from a number of sources to identify potential inaccuracies, anomalies and non-compliance. \nUses an investigative approach to establish the facts. \nIdentifies, collects, retains and disseminates evidence in a correct and lawful manner.\nHandles sensitive information securely. \nEnsure all records relating to investigations are accurate and comprehensive.","FULLY MET"]
["16-19 & Adults","Core","S3","Commercial/Sector Insights\n\nDelivers effective risk management and compliance by recognising and applying relevant insight knowledge regarding the business types within their sector (including how businesses are structured, managed and (if appropriate) financed.","FULLY MET"]
["16-19 & Adults","Core","S4","Team Working and Collaboration \n\nMaintains effective, professional working relationships both internally and externally across organisations. \nBuilds and maintains new partner/stakeholder relationships with those involved in investigations to achieve progress on objectives, key initiatives and shared interests.","FULLY MET"]
["16-19 & Adults","Core","S5","Decision Making\n\nUses effective problem solving techniques to make well-informed judgements/decisions\nUses information from a range of sources to determine the appropriate course of action, escalating decisions to senior managers when appropriate.","FULLY MET"]
["16-19 & Adults","Core","S6","Workload management \n\nApplies organisational quality standards in order to deliver effective outcomes. \nPlans and prioritises activity accordingly in line with organisational key performance indicators.\nCo-ordinates the structure and sequence of workload activities to effectively manage competing demands","FULLY MET"]
["16-19 & Adults","Core","S7","Assessing Compliance Risk \n\nApplies knowledge of customer's business and activities to identify risk\nIdentifies the proximity/extent of risk and address risks with an appropriate response to bring cases/investigations to conclusion.\nUses organisational risk assessment methodologies as tools to support compliance/investigation\nPlans and undertakes interventions that target and are proportionate to the identified risk\nUses reflective and independent thinking to identify the logical connection between business policies and compliance regulations\nThinks creatively to generate solutions to unique compliance issues.","FULLY MET"]
["16-19 & Adults","Core","S8","Communication\n\nPresents fact based evidence to customers/third parties in ways that they can understand in order to progress case/issue.\nDrafts concise, clear and accurate reports; writes clear and concise letters, e-mails and other items of correspondence\nRecognises all stakeholders (both internal and external) and demonstrates appropriate professional communication and engagement methods\nRecognises discrepancies and gaps in information and uses a range of questioning techniques to clarify and extract as much detail as possible","FULLY MET"]
["16-19 & Adults","Core","S9","Negotiation and Conflict Management\n\nUses diplomacy and tact appropriately to mediate and reconcile different points of view or resolve problems\nManages conflict and handles dissension calmly and confidently \nExplains and defends their point of view; thinks clearly and rapidly under pressure and uncertainty\nDemonstrates confidence and resilience when faced with tough situations (for example when dealing with external agencies such as regulators)","FULLY MET"]
["16-19 & Adults","Core","S10","Leadership\n\nDemonstrates drive and enthusiasm for developing own compliance capability and that of others\nEngages with and inspires others to be the best\nCommunicates goals clearly and instils in others a desire to assist in implementing them","FULLY MET"]
["16-19 & Adults","Core","S11","Problem Solving \n\nIdentifies problems, devises alternatives, evaluates alternatives and then implements the most viable solutions\nCombines innovative and analytical thinking to address problems and identify solutions\nDemonstrates tenacity and persistence to resolve the problem to the mutual satisfaction of all concerned","FULLY MET"]
["16-19 & Adults","Core","S12","IT Skills\n\nUses appropriate organisational technology with confidence to meet the diverse needs of customers and stakeholders","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Ethics, Integrity and Discretion \n\nDemonstrates honesty and sincerity and is trustworthy in their actions. Clearly demonstrates the desire to do the right thing, displaying tact and diplomacy in their dealings with others. Maintains appropriate confidentiality at all times. Puts the obligations of public service above their own personal interests.","FULLY MET"]
["16-19 & Adults","Core","B2","Professional Effectiveness\n\nContinuously develops their professional capability to meet the needs of the business and its customers.  Effectively manages their time, workload and priorities to deliver a quality service. Resolves problems and adapts to new situations. Develops and shares their professional expertise to build the capability of colleagues within their team","FULLY MET"]
["16-19 & Adults","Core","B3","Receptive and Responsive\n\nChanges behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.","FULLY MET"]
["16-19 & Adults","Core","B4","Inquisitive and Challenging \n\nEmploys a healthy and positive scepticism when gathering and analysing information or in dealings with stakeholders or customer to verify the accuracy of their records and integrity of their actions","FULLY MET"]

{"sheet":"OCC0664","index":3,"n_rows":79,"n_cols":9,"rows_kept":79,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.0"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","21/12/2018"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0664 - Library, information and archive services assistant"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1"," The organisation in which they work, its relationship with stakeholders/partners, its products and services","FULLY MET"]
["16-19 & Adults","Core","K2","The organisation’s place within the wider, national library, archive, knowledge and information management sector","FULLY MET"]
["16-19 & Adults","Core","K3","How effective management and team-working contribute to a successful service","FULLY MET"]
["16-19 & Adults","Core","K4","The regulations regarding information use such as copyright, intellectual property, licensing and data protection","FULLY MET"]
["16-19 & Adults","Core","K5","The nature of information and the value of its various forms, i.e. primary and secondary sources, print and digital (including databases); current, semi-current and archival","FULLY MET"]
["16-19 & Adults","Core","K6","The management of information resources and the importance of organising information, e.g. labelling, storing and the role of catalogues and search tools","FULLY MET"]
["16-19 & Adults","Core","K7","The methods for storing analogue and digital collections and which media serves the purposes best, e.g. packaging of physical resources, use of online repositories","FULLY MET"]
["16-19 & Adults","Core","K8","The means of acquiring, maintaining, disposing of and locating documents, according to the organisation’s collection management guidelines and legal obligations","FULLY MET"]
["16-19 & Adults","Core","K9","The concept of digital continuity ensuring original records are preserved as required","FULLY MET"]
["16-19 & Adults","Core","K10","The specific features of archives, media, etc., (as distinct from other forms of collection), their legal and historical value, and archival principles","FULLY MET"]
["16-19 & Adults","Core","K11","The nature of collections, how they are changing, and the organisational policy relating to collections management and development decisions","FULLY MET"]
["16-19 & Adults","Core","K12","The nature of knowledge, intellectual capital and the social networks through which they are shared and exploited","FULLY MET"]
["16-19 & Adults","Core","K13","The use of collaborative tools and activities such as Google Drive and Groups, Sharepoint and Enterprise Social Media","FULLY MET"]
["16-19 & Adults","Core","K14","The nature and value of research, including that undertaken by practitioners and that which is mediated, e.g. ways of assessing individual information needs and how to support research and retrieval of the right information","FULLY MET"]
["16-19 & Adults","Core","K15","Some basic information/digital literacy frameworks and how these support the research and dissemination of information","FULLY MET"]
["16-19 & Adults","Core","K16","The role that information professionals and services play in developing knowledge and literacy (reading, writing and numeracy) and general cultural enrichment","FULLY MET"]
["16-19 & Adults","Core","K17"," The capabilities of web-based technologies and content management systems of particular relevance to the sector, e.g. to provide alternatives, to store and search for information","FULLY MET"]
["16-19 & Adults","Core","K18","Users’ needs and information-seeking behaviour and how different information services cater to different types of user","FULLY MET"]
["16-19 & Adults","Core","K19","Methods for promoting services and collections to users and non-users and how to guide them through their information-seeking / learning journey","FULLY MET"]
["16-19 & Adults","Core","K20","How services might impact users differently, depending on their age, disability, ethnicity, etc","FULLY MET"]
["16-19 & Adults","Core","K21","The impact of online environments/spaces and physical spaces on the provision of services","FULLY MET"]
["16-19 & Adults","Core","K22","How to evaluate existing services against benchmarks / standards / customer need","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Interpret and implement policy, e.g. communicating clearly the basic copyright restrictions and reasons for not sharing personal data","FULLY MET"]
["16-19 & Adults","Core","S2","Undertake regulation and compliance checking, e.g. in order to ensure data protection is not breached","FULLY MET"]
["16-19 & Adults","Core","S3","Solve user problems in a range of situations using their knowledge and interpretation","FULLY MET"]
["16-19 & Adults","Core","S4"," Use information management processes to store, manage and retrieve records and data to support collaboration, exploitation and the organisation’s Information Management (IM) practices","FULLY MET"]
["16-19 & Adults","Core","S5"," Describe and arrange material/resources, by observing and applying identified cataloguing standards in order to create online catalogues and other finding aids to meet users’ needs","FULLY MET"]
["16-19 & Adults","Core","S6","Employ information retrieval techniques to identify and use relevant media and systems, e.g. searching online databases, catalogues or physical stores, and EDRMS (electronic document record management systems)","FULLY MET"]
["16-19 & Adults","Core","S7","Perform preservation (analogue/physical and digital) practices to keep collections physically safe using institutional/sector guidelines, and supporting work that provides digital access by creating alternatives that meet a range of user requirements","FULLY MET"]
["16-19 & Adults","Core","S8","Use enquiry techniques to clarify and meet users’ information requirements and manage expectations, e.g. by signposting to alternative resources and providing solutions","FULLY MET"]
["16-19 & Adults","Core","S9","Develop knowledge sharing with users, cultivating an environment where knowledge is freely shared and sought within a ‘safe’ environment, including online solutions","FULLY MET"]
["16-19 & Adults","Core","S10","Use relevant approaches to learning support to contribute to the development of learning activities for different audiences to enhance knowledge and literacy, e.g. reader development","FULLY MET"]
["16-19 & Adults","Core","S11","Select and use appropriate tools and technologies to support users in researching and disseminating information, e.g. databases, search engines, digital libraries, repositories and social media","FULLY MET"]
["16-19 & Adults","Core","S12","Develop information and digital skills to support users to identify, find, access and evaluate information, to share knowledge and to promote self-help","FULLY MET"]
["16-19 & Adults","Core","S13","Demonstrate information sharing by contributing to learning activities for specific audiences, e.g. inductions and events, catering to a variety of levels of knowledge and understanding","FULLY MET"]
["16-19 & Adults","Core","S14","Use promotion techniques for resources so that users and potential users are aware of their value, impact and benefit, e.g. by curating collections and displays in effective ways, undertaking outreach activities to guide users to achieve independence in their use of information","FULLY MET"]
["16-19 & Adults","Core","S15","Implement the organisation’s collection management policy, e.g. through identifying stock that should be acquired and that which is no longer used or needed, and relegating or removing these appropriately","FULLY MET"]
["16-19 & Adults","Core","S16","Develop the service by assessing the learning environment and anticipating user needs, e.g. re-organising study/virtual spaces, suggesting improvements to catalogues or web pages","FULLY MET"]
["16-19 & Adults","Core","S17","Use teamwork and collaboration to achieve goals, e.g. with stakeholders and partners beyond the organisation","FULLY MET"]
["16-19 & Adults","Core","S18","Use information provision to enable users to access materials, e.g. through lending books/artefacts, emailing documents, accessing original archives, signposting links to information","FULLY MET"]
["16-19 & Adults","Core","S19","Exercise communication skills - oral, written, presentation, interpersonal, listening, assertiveness (online and face to face)","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Practise in an ethical and legal manner","FULLY MET"]
["16-19 & Adults","Core","B2","Respect for the integrity of information items and for the intellectual effort of those who created them","FULLY MET"]
["16-19 & Adults","Core","B3","Demonstrate leadership and initiative within the boundaries of specific tasks","FULLY MET"]
["16-19 & Adults","Core","B4","Attentiveness, ensuring  resources provided and access are most appropriate to user needs","FULLY MET"]
["16-19 & Adults","Core","B5","Solutions focused","FULLY MET"]
["16-19 & Adults","Core","B6","Concern for the public good in all professional matters, including respect for diversity within society, and the promoting of equal opportunities and human rights","FULLY MET"]
["16-19 & Adults","Core","B7","Protect the confidentiality of all matters relating to information users","FULLY MET"]
["16-19 & Adults","Core","B8"," Act with integrity, honesty and accountability","FULLY MET"]
["16-19 & Adults","Core","B9","Informative and supportive, ensuring users are aware of the full scope and remit of the service","FULLY MET"]
["16-19 & Adults","Core","B10","Act as an advocate for the benefits and value of the services delivered","FULLY MET"]
["16-19 & Adults","Core","B11","Concern for the conservation and preservation of our information heritage in all formats","FULLY MET"]
["16-19 & Adults","Core","B12","Diligence in respect to services for which they are responsible in meeting the needs of users","FULLY MET"]
["16-19 & Adults","Core","B13","Adaptable to change","FULLY MET"]
["16-19 & Adults","Core","B14","Work collaboratively with others","FULLY MET"]
["16-19 & Adults","Core","B15","Concern for balancing the needs of actual and potential users and the reasonable demands of employers","FULLY MET"]
["16-19 & Adults","Core","B16","Provision of the best possible service within available resources","FULLY MET"]

{"sheet":"OCC0562","index":4,"n_rows":71,"n_cols":9,"rows_kept":71,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.0"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","08/08/2018"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0562 - Learning and development practitioner"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","Technical Expertise: Foundation level theories and models that underpin effective adult learning and group behaviour. For example, training/learning cycle, group dynamics, continuing professional development, evaluation","FULLY MET"]
["16-19 & Adults","Core","K2","Technical Expertise: How different learning delivery channels – face-to-face, blended or digital – contribute to effective learning.","FULLY MET"]
["16-19 & Adults","Core","K3","Technical Expertise: How to measure the impact of a learning intervention on delegates, eg L1/L2 Kirkpatrick, improvement in skills.","FULLY MET"]
["16-19 & Adults","Core","K4","Technical Expertise: The latest learning practice.","FULLY MET"]
["16-19 & Adults","Core","K5","Technical Expertise: How diversity and inclusion influences the planning and delivery of L&D interventions.","FULLY MET"]
["16-19 & Adults","Core","K6","Business and Commercial understanding: What their organisation does, its structure, values and its external market and sector. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.","FULLY MET"]
["16-19 & Adults","Core","K7","Business and Commercial understanding: The commercial context and drivers and process behind learning needs and solutions.","FULLY MET"]
["16-19 & Adults","Core","K8","L & D Function: The various L&D roles that may be required for effective learning and development in an organisation.","FULLY MET"]
["16-19 & Adults","Core","K9","L & D Function: Their roles and responsibilities within the L&D structure.","FULLY MET"]
["16-19 & Adults","Core","K10","L & D Function: The policies and processes required for effective organisation learning.","FULLY MET"]
["16-19 & Adults","Core","K11","Management information and technology: The role of data to analyse learning needs and ensure effective delivery.","FULLY MET"]
["16-19 & Adults","Core","K12","Management information and technology: How internal information systems can support learning.","FULLY MET"]
["16-19 & Adults","Core","K13","Management information and technology: How technology supports learning, including understanding of digital platforms / delivery channels as relevant.","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.","FULLY MET"]
["16-19 & Adults","Core","S2","Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.","FULLY MET"]
["16-19 & Adults","Core","S3","Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.","FULLY MET"]
["16-19 & Adults","Core","S4","Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.","FULLY MET"]
["16-19 & Adults","Core","S5","Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate","FULLY MET"]
["16-19 & Adults","Core","S6","Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:","FULLY MET"]
["16-19 & Adults","Core","S7","Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)","FULLY MET"]
["16-19 & Adults","Core","S8","Training/Learning design: Planning programmes / sessions / modules","FULLY MET"]
["16-19 & Adults","Core","S9","Training/Learning design: Selecting appropriate delivery methods","FULLY MET"]
["16-19 & Adults","Core","S10","Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)","FULLY MET"]
["16-19 & Adults","Core","S11","Training/Learning design: Developing materials and resources to support learning.","FULLY MET"]
["16-19 & Adults","Core","S12","Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.","FULLY MET"]
["16-19 & Adults","Core","S13","Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion","FULLY MET"]
["16-19 & Adults","Core","S14","Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.","FULLY MET"]
["16-19 & Adults","Core","S15","Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.","FULLY MET"]
["16-19 & Adults","Core","S16","Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.","FULLY MET"]
["16-19 & Adults","Core","S17","Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.","FULLY MET"]
["16-19 & Adults","Core","S18","Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.","FULLY MET"]
["16-19 & Adults","Core","S19","Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.","FULLY MET"]
["16-19 & Adults","Core","S20","Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.","FULLY MET"]
["16-19 & Adults","Core","S21","Evaluation: Apply techniques to analyse the impact of training from learners’ experience.","FULLY MET"]
["16-19 & Adults","Core","S22","Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.","FULLY MET"]
["16-19 & Adults","Core","S23","Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.","FULLY MET"]
["16-19 & Adults","Core","S24","Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.","FULLY MET"]
["16-19 & Adults","Core","S25","Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.","FULLY MET"]
["16-19 & Adults","Core","S26","Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Constant and Curious learner: Proactively look, listen and question to understand and learn.","FULLY MET"]
["16-19 & Adults","Core","B2","Constant and Curious learner: An interest in new ideas and techniques, seeking and taking on board feedback, identifying areas for self-development","FULLY MET"]
["16-19 & Adults","Core","B3","Constant and Curious learner: A willingness to explore and take risks to learn something new.","FULLY MET"]
["16-19 & Adults","Core","B4","Collaborative Partner: Consideration of the needs of others alongside the needs of the business.","FULLY MET"]
["16-19 & Adults","Core","B5","Collaborative Partner: They act with integrity and demonstrate organisational values in the way they interact with others.","FULLY MET"]
["16-19 & Adults","Core","B6","Collaborative Partner: They deliver the outcomes of their work through co-design, with a willingness. to question and challenge as appropriate.","FULLY MET"]
["16-19 & Adults","Core","B7","Passionate and agile deliverer: An energy and enthusiasm for their work, ensuring the focus is always on delivering the best learning outcomes and impacts.","FULLY MET"]
["16-19 & Adults","Core","B8","Passionate and agile deliverer: Responsiveness and flexibility to changing business and learner needs.","FULLY MET"]
["16-19 & Adults","Core","B9","Passionate and agile deliverer: Personal resilience to manage competing priorities.","FULLY MET"]
["16-19 & Adults","Core","B10","Passionate and agile deliverer: Confidence in delivery.","FULLY MET"]

{"sheet":"OCC0193","index":5,"n_rows":61,"n_cols":9,"rows_kept":61,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.1"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","12/12/2022"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0193 - Improvement technician"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["Adults Only","Core","K1","Compliance: Legislative and customer compliance requirements including environment and health and safety","FULLY MET"]
["Adults Only","Core","K2","Team formation & leadership: Improvement team roles and responsibilities in a change environment","FULLY MET"]
["Adults Only","Core","K3","Self-development: Different sources for knowledge development","FULLY MET"]
["Adults Only","Core","K4","Project management: Project charter, Gantt chart, reporting documentation, Red Amber Green (RAG) status, communication (verbal and non-verbal channels) and implementation plans","FULLY MET"]
["Adults Only","Core","K5","Change management: Roles of the manager and leader within change. Influencing, reinforcement and coaching principles","FULLY MET"]
["Adults Only","Core","K6","Principles & methods: Six Sigma principles per ISO13053 (International Organisation for Standardisation), interim containment actions, Lean principles","FULLY MET"]
["Adults Only","Core","K7","Project selection & scope: Selection matrix, scoping tree","FULLY MET"]
["Adults Only","Core","K8","Problem definition: Exploratory data analysis, data collection planning, problem and goal statements","FULLY MET"]
["Adults Only","Core","K9","Process mapping & analysis: Supplier Input Process Output Customer (SIPOC), process mapping, value and waste analysis, performance metrics - discrete data","FULLY MET"]
["Adults Only","Core","K10","Data acquisition for analysis: Data stratification, sampling theory, data types, variation types and sources, data collection tools, operational definition and principles of measurement error","FULLY MET"]
["Adults Only","Core","K11","Basic statistics & measures: Control charts - discrete data","FULLY MET"]
["Adults Only","Core","K12","Process capability & performance: Capability analysis - continuous data","FULLY MET"]
["Adults Only","Core","K13","Root cause analysis: Histograms","FULLY MET"]
["Adults Only","Core","K14","Experimentation: Active analysis versus one factor at a time, Plan Do Check Act","FULLY MET"]
["Adults Only","Core","K15","Identification & prioritisation: Brainstorming, selection criteria","FULLY MET"]
["Adults Only","Core","K16","Sustainability & control: Process","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["Adults Only","Core","S1","Compliance: Work in accordance with organisational controls and statutory regulations","FULLY MET"]
["Adults Only","Core","S2","Communication: Share improvement progress through appropriate reporting","FULLY MET"]
["Adults Only","Core","S3","Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation","FULLY MET"]
["Adults Only","Core","S4","Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers","FULLY MET"]
["Adults Only","Core","S5","Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits","FULLY MET"]
["Adults Only","Core","S6","Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives","FULLY MET"]
["Adults Only","Core","S7","Problem definition: Develop a problem/opportunity statement supported by validated data","FULLY MET"]
["Adults Only","Core","S8","Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics","FULLY MET"]
["Adults Only","Core","S9","Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement","FULLY MET"]
["Adults Only","Core","S10","Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance","FULLY MET"]
["Adults Only","Core","S11","Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance","FULLY MET"]
["Adults Only","Core","S12","Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts","FULLY MET"]
["Adults Only","Core","S13","Data analysis-statistical methods: Identify common and special cause variation","FULLY MET"]
["Adults Only","Core","S14","Process capability & performance: Analyse product/process performance using good quality data","FULLY MET"]
["Adults Only","Core","S15","Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes","FULLY MET"]
["Adults Only","Core","S16","Identification & prioritisation: Identify and prioritise improvement solutions","FULLY MET"]
["Adults Only","Core","S17","Benchmarking: Recognise the value of sharing best practice","FULLY MET"]
["Adults Only","Core","S18","Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["Adults Only","Core","B1","Drive for results: Clear commitment for identifying opportunities and delivering improvements, pays attention to detail","FULLY MET"]
["Adults Only","Core","B2","Team-working: Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivates peers","FULLY MET"]
["Adults Only","Core","B3","Professionalism: Acts in a moral, legal and socially appropriate manner, aligns behaviours to the organisations values, trusted to working on own when appropriate","FULLY MET"]
["Adults Only","Core","B4","Continuous development: Acts upon feedback, reflects on performance and has a desire for learning","FULLY MET"]
["Adults Only","Core","B5","Safe working: Ensures safety of self and others, challenges safety#","FULLY MET"]

{"sheet":"OCC0301","index":6,"n_rows":73,"n_cols":9,"rows_kept":73,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.1"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","06/06/2018"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0301 - Leisure duty manager"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","How to open, prepare and close a multi-functional leisure facility including specific areas such as reception, swimming pools, fitness suite, sports halls, changing rooms and spectator zones","FULLY MET"]
["16-19 & Adults","Core","K2","Delivery and effective management of typical programmed activities such as women only sessions, ethnic minority pool activity, children’s parties and community sport club bookings","FULLY MET"]
["16-19 & Adults","Core","K3","Preparation of sports halls, the swimming pool environment and associated equipment such as trampolines and electronic disabled swimming pool hoists","FULLY MET"]
["16-19 & Adults","Core","K4","How to prepare for ad-hoc bookings throughout the shift such as badminton courts and five a side football games","FULLY MET"]
["16-19 & Adults","Core","K5","How to provide a ‘front line’ shop floor management presence with a high level of interaction with staff, customers, and visitors such as contractors and clients","FULLY MET"]
["16-19 & Adults","Core","K6","How to effectively manage a multi–functional leisure operations team such as lifeguards, sports and fitness coaches, receptionists and cleaners for the smooth day to day running of a leisure facility","FULLY MET"]
["16-19 & Adults","Core","K7","The importance of performance managing staff and wider teams using regular SMART principles to support the personal achievement and development using methods such as one to one chats, appraisals and formal training","FULLY MET"]
["16-19 & Adults","Core","K8","The importance of effective team working in busy environments (spectator events) or in difficult situations such as emergency lifesaving resuscitation and first aid of minor injuries","FULLY MET"]
["16-19 & Adults","Core","K9","How to undertake staff inductions, training, recruitment and shortlisting processes","FULLY MET"]
["16-19 & Adults","Core","K10","How to recognise customer profiles and cater for specific needs such as women only sessions, disabilities and religious beliefs","FULLY MET"]
["16-19 & Adults","Core","K11","The importance of meeting and exceeding the customer expectations in line with service standards and values","FULLY MET"]
["16-19 & Adults","Core","K12","When and how to communicate and share information effectively at all levels, and to a diverse audience in a clear and open manner, on performance measures such as publicity and outreach, membership applications and signage","FULLY MET"]
["16-19 & Adults","Core","K13","The importance of receiving and dealing with customer service queries and feedback to support the improvement of the customer experience","FULLY MET"]
["16-19 & Adults","Core","K14","How to manage Health and Safety in accordance with legal and employer requirements for the safe running of a leisure facility for all customers and staff such as pool plant operations, chemicals and hazardous substances, risk assessments, equipment manual handling, and first aid","FULLY MET"]
["16-19 & Adults","Core","K15","The environmental impacts of day to day leisure operations in areas of energy conservation and reduction, minimising waste and recyclable controls","FULLY MET"]
["16-19 & Adults","Core","K16","Implementing quality assurance systems and procedures to deliver a high quality functioning facility","FULLY MET"]
["16-19 & Adults","Core","K17","The business brand and values of the organisation alongside upholding its reputation to support business goals and service targets through its operations, products and services on offer","FULLY MET"]
["16-19 & Adults","Core","K18","The importance of being part of the management team and providing support in tasks such as programming of activities, procurement of contractors and suppliers, staff recruitment and induction, business development and marketing of the leisure facility","FULLY MET"]
["16-19 & Adults","Core","K19","How to use information technology to identify opportunities to enhance operations and improve the customer experience such as the use of digital display screens and innovative marketing promotions (January fitness boom and children’s holiday camps)","FULLY MET"]
["16-19 & Adults","Core","K20","The administration of the central management system and its components such as customer database, sports activity bookings, staff IT rota systems and daily and weekly management reports","FULLY MET"]
["16-19 & Adults","Core","K21","Revenue and protection during shifts including all cash handling procedures such as till reconciliation, vending machines and catering outlets","FULLY MET"]
["16-19 & Adults","Core","K22","Management of effective stock control means such as saleable goods, membership vouchers, cleaning and pool chemicals and event tickets","FULLY MET"]
["16-19 & Adults","Core","K23","How to raise purchase orders, set targets, budgets and monitor expenditure","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Lead and be accountable for the safe day to day running of a multi-functional leisure facility","FULLY MET"]
["16-19 & Adults","Core","S2","Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)","FULLY MET"]
["16-19 & Adults","Core","S3","Solve day to day problems to ensure the leisure facilities service standards are met and maintained","FULLY MET"]
["16-19 & Adults","Core","S4","Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities","FULLY MET"]
["16-19 & Adults","Core","S5","Build effective team and individual relationships by supporting, motivating, developing and","FULLY MET"]
["16-19 & Adults","Core","S6","Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures","FULLY MET"]
["16-19 & Adults","Core","S7","Apply and adapt own leadership style to different situations and people to achieve desired outcome","FULLY MET"]
["16-19 & Adults","Core","S8","Be accountable for the customer experience during shifts including the management of complaints and feedback","FULLY MET"]
["16-19 & Adults","Core","S9","Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups","FULLY MET"]
["16-19 & Adults","Core","S10","Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems","FULLY MET"]
["16-19 & Adults","Core","S11","Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water","FULLY MET"]
["16-19 & Adults","Core","S12","Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures","FULLY MET"]
["16-19 & Adults","Core","S13","Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions","FULLY MET"]
["16-19 & Adults","Core","S14","Lead the team to ensure the promotion of the business brand by effective use of materials and communication","FULLY MET"]
["16-19 & Adults","Core","S15","Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business","FULLY MET"]
["16-19 & Adults","Core","S16","Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility","FULLY MET"]
["16-19 & Adults","Core","S17","Manage internal IT systems to support the effectiveness of the organisation and facility","FULLY MET"]
["16-19 & Adults","Core","S18","Analyse and interpret financial reports, determining actions where appropriate","FULLY MET"]
["16-19 & Adults","Core","S19","Monitor and audit stock control systems","FULLY MET"]
["16-19 & Adults","Core","S20","Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","A dynamic individual with a \"can do\" attitude, results driven approach and attitude that demonstrates trust, openness and respect when dealing with people from all backgrounds and at various levels in the organisation with a flexible approach to duties, tasks and workload","FULLY MET"]
["16-19 & Adults","Core","B2","Displays an eagerness to learn and understand why / how things work and might be improved","FULLY MET"]
["16-19 & Adults","Core","B3","Not afraid to make decisions, explaining them and standing by them when needed","FULLY MET"]
["16-19 & Adults","Core","B4","Able to positively influence and convince customers and colleagues in positive ways","FULLY MET"]
["16-19 & Adults","Core","B5","To achieving agreed standards every day","FULLY MET"]
["16-19 & Adults","Core","B6","Shows willingness to work with and co-operate with a diverse workforce, customer base and assist the team","FULLY MET"]
["16-19 & Adults","Core","B7","Truthful with customers and colleagues and treats others fairly and equally","FULLY MET"]
["16-19 & Adults","Core","B8","Leads & Inspires through great communication and being a team player - always projects a positive happy, inspiring role model","FULLY MET"]

{"sheet":"OCC0320","index":7,"n_rows":63,"n_cols":9,"rows_kept":63,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.0"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","20/12/2017"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0320 - Recruitment consultant"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","How to establish, negotiate and agree terms and conditions of business with clients","FULLY MET"]
["16-19 & Adults","Core","K2","All necessary processes, payment and aftercare services in line with company policies","FULLY MET"]
["16-19 & Adults","Core","K3","The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)","FULLY MET"]
["16-19 & Adults","Core","K4","Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship","FULLY MET"]
["16-19 & Adults","Core","K5","How to ensure candidates and clients receive a professional and comprehensive recruitment service","FULLY MET"]
["16-19 & Adults","Core","K6","How to develop successful sales techniques for recruitment","FULLY MET"]
["16-19 & Adults","Core","K7","The principles of assessing people for example, this may include assessing legacy skills against the need for a green economy.","FULLY MET"]
["16-19 & Adults","Core","K8","Candidate pay, client charge rates and contractual conditions within their sector in order to consult with and advise candidates and clients","FULLY MET"]
["16-19 & Adults","Core","K9","The legal, regulatory and ethical requirements and appropriate codes of practice when recruiting","FULLY MET"]
["16-19 & Adults","Core","K10","Employee rights and responsibilities including equality, diversity and inclusion","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Identify, progress and convert sales leads into new clients, candidates and placements as required. This may include activity within the green economy and organisations or sectors transitioning to a net carbon zero model.","FULLY MET"]
["16-19 & Adults","Core","S2","Proactively and consistently strive to identify and obtain new business opportunities","FULLY MET"]
["16-19 & Adults","Core","S3","Source suitable vacancies in line with company policies and sales procedures. This may include the labour market within the green economy and organisations or sectors transitioning to a net carbon zero model.","FULLY MET"]
["16-19 & Adults","Core","S4","Manage and profitably develop client relationships","FULLY MET"]
["16-19 & Adults","Core","S5","Identify and attract candidates using all appropriate methods to fill jobs for example, this may include identifying candidates who have transferrable skills from the high carbon legacy economy to a role within the net zero carbon economy.","FULLY MET"]
["16-19 & Adults","Core","S6","Monitor responses/applications received and make sure that candidate applications are processed efficiently","FULLY MET"]
["16-19 & Adults","Core","S7","Shortlist and present suitably qualified applicants against defined job vacancies","FULLY MET"]
["16-19 & Adults","Core","S8","Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams","FULLY MET"]
["16-19 & Adults","Core","S9","Successfully place suitable candidates with clients","FULLY MET"]
["16-19 & Adults","Core","S10","Advise clients and candidates on the legal, regulatory and ethical requirements and appropriate codes of practice when recruiting","FULLY MET"]
["16-19 & Adults","Core","S11","Advise candidates and clients on employee rights and responsibilities including equality, diversity and inclusion","FULLY MET"]
["16-19 & Adults","Core","S12","Accurately complete all necessary processes, payment and aftercare services","FULLY MET"]
["16-19 & Adults","Core","S13","Meet agreed Key Performance Indicators (vacancies taken, calls made, interviews etc)","FULLY MET"]
["16-19 & Adults","Core","S14","Be able to accurately utilise company management systems and follow payroll billing procedures including accurate database management complying with relevant legislation","FULLY MET"]
["16-19 & Adults","Core","S15","Conduct professional discussions with clients and candidates using all mediums as appropriate","FULLY MET"]
["16-19 & Adults","Core","S16","Seek and provide feedback in a professional manner at all times to candidates and clients","FULLY MET"]
["16-19 & Adults","Core","S17","Conduct regular service reviews with both clients and candidates to ensure continuous improvement","FULLY MET"]
["16-19 & Adults","Core","S18","Accurately record candidate and client information on the recruitment database","FULLY MET"]
["16-19 & Adults","Core","S19","Escalate non-compliance where appropriate","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Self motivation: Someone who takes independent action to meet and exceed KPIs without being asked","FULLY MET"]
["16-19 & Adults","Core","B2","Courage and ability to effectively challenge poor practice: Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements","FULLY MET"]
["16-19 & Adults","Core","B3","Enterprise and Entrepeneurship: Someone who proactively seeks opportunities and acts upon them","FULLY MET"]
["16-19 & Adults","Core","B4","Tenacity and Resiliance: Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections","FULLY MET"]
["16-19 & Adults","Core","B5","Ambition, Drive and determination: An individual who has made a plan for their professional development and career opportunities","FULLY MET"]
["16-19 & Adults","Core","B6","Confident, assertive and persuasive communicator: Someone who uses a range of communication and influencing techniques to build sound relationships both externally and internally","FULLY MET"]
["16-19 & Adults","Core","B7","Innovative: Someone who seeks new ways to achieve tasks","FULLY MET"]
["16-19 & Adults","Core","B8","Attention to detail: Accurate data entry of candidate and/or client details","FULLY MET"]
["16-19 & Adults","Core","B9","Ethical customer focused approach: An individual who operates under the spirit of codes of practice, ethics and the law","FULLY MET"]
["16-19 & Adults","Core","B10","Are very organised: An organised individual would be able to organise their time in an efficient manner","FULLY MET"]
["16-19 & Adults","Core","B11","Good questioning and listening: Someone who can pay attention, interact and support a conversation, probing for further information when required","FULLY MET"]
["16-19 & Adults","Core","B12","Demonstrate problem solving and decision making: Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions","FULLY MET"]

{"sheet":"OCC0070","index":8,"n_rows":43,"n_cols":9,"rows_kept":43,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.0"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","18/09/2017"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0070 - Business administrator"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["Adults Only","Core","K1","Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.","FULLY MET"]
["Adults Only","Core","K2","Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.","FULLY MET"]
["Adults Only","Core","K3","Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.","FULLY MET"]
["Adults Only","Core","K4","Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.","FULLY MET"]
["Adults Only","Core","K5","Understands the organisation's internal policies and key business policies relating to sector.","FULLY MET"]
["Adults Only","Core","K6","Understands the applicability of business principles such as managing change, business finances and project management.","FULLY MET"]
["Adults Only","Core","K7","Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.","FULLY MET"]
["Adults Only","Core","K8","Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["Adults Only","Core","S1","Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.","FULLY MET"]
["Adults Only","Core","S2","Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.","FULLY MET"]
["Adults Only","Core","S3","Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.","FULLY MET"]
["Adults Only","Core","S4","Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.","FULLY MET"]
["Adults Only","Core","S5","Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.","FULLY MET"]
["Adults Only","Core","S6","Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.","FULLY MET"]
["Adults Only","Core","S7","Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.","FULLY MET"]
["Adults Only","Core","S8","Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["Adults Only","Core","B1","Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation's code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity “ representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.","FULLY MET"]
["Adults Only","Core","B2","Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.","FULLY MET"]
["Adults Only","Core","B3","Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation's procedures.","FULLY MET"]
["Adults Only","Core","B4","Is able to accept and deal with changing priorities related to both their own work and to the organisation.","FULLY MET"]
["Adults Only","Core","B5","Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours.","FULLY MET"]

{"sheet":"OCC0239","index":9,"n_rows":36,"n_cols":9,"rows_kept":36,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.1"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","05/07/2019"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0239 - HR support"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","Business Understanding: Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.","FULLY MET"]
["16-19 & Adults","Core","K2","HR Legislation and Policy: Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.","FULLY MET"]
["16-19 & Adults","Core","K3","HR Function: Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.","FULLY MET"]
["16-19 & Adults","Core","K4","HR Systems and Process: Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.","FULLY MET"]
["16-19 & Adults","Core","S2","Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.","FULLY MET"]
["16-19 & Adults","Core","S3","Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.","FULLY MET"]
["16-19 & Adults","Core","S4","Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.","FULLY MET"]
["16-19 & Adults","Core","S5","Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.  Supports implementation of HR changes/projects with the business.","FULLY MET"]
["16-19 & Adults","Core","S6","Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.","FULLY MET"]
["16-19 & Adults","Core","S7","Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role.  Seeks feedback and acts on it to improve their performance and overall capability.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Honesty & Integrity: Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times.  Has the courage to challenge when appropriate.","FULLY MET"]
["16-19 & Adults","Core","B2","Flexibility: Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change.","FULLY MET"]
["16-19 & Adults","Core","B3","Resilience: Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when they occur. Stays positive under pressure.","FULLY MET"]

{"sheet":"OCC0384","index":10,"n_rows":47,"n_cols":9,"rows_kept":47,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.2"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","25/06/2020"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0384 - Team leader or supervisor"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["Adults Only","Core","K1","Leading People: Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.","FULLY MET"]
["Adults Only","Core","K2","Managing People: Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.","FULLY MET"]
["Adults Only","Core","K3","Building Relationships: Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.","FULLY MET"]
["Adults Only","Core","K4","Communication: Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.","FULLY MET"]
["Adults Only","Core","K5","Operational Management: Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.","FULLY MET"]
["Adults Only","Core","K6","Project Management: Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.","FULLY MET"]
["Adults Only","Core","K7","Finance: Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.","FULLY MET"]
["Adults Only","Core","K8","Awareness of self: Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence","FULLY MET"]
["Adults Only","Core","K9","Management of self: Understand time management techniques and tools, and how to prioritise activities and approaches to planning","FULLY MET"]
["Adults Only","Core","K10","Decision making: Understand problem solving and decision making techniques, and how to analyse data to support decision making.","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["Adults Only","Core","S1","Leading People: Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.","FULLY MET"]
["Adults Only","Core","S2","Managing People: Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.","FULLY MET"]
["Adults Only","Core","S3","Building relationships: Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.","FULLY MET"]
["Adults Only","Core","S4","Communication: Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.","FULLY MET"]
["Adults Only","Core","S5","Operational Management: Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.","FULLY MET"]
["Adults Only","Core","S6","Project Management: Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.","FULLY MET"]
["Adults Only","Core","S7","Finance:Applying organisational governance and compliance requirements to ensure effective budget controls.","FULLY MET"]
["Adults Only","Core","S8","Self Awareness: Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.","FULLY MET"]
["Adults Only","Core","S9","Mangement of Self: Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.","FULLY MET"]
["Adults Only","Core","S10","Decision making:  Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["Adults Only","Core","B1","Takes responsibility: Drive to achieve in all aspects of work. Demonstrates resilience and accountability.","FULLY MET"]
["Adults Only","Core","B2","Determination when managing difficult situations.","FULLY MET"]
["Adults Only","Core","B3","Inclusive: Open, approachable, authentic, and able to build trust with others.  Seeks views of others.","FULLY MET"]
["Adults Only","Core","B4","Agile: Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.","FULLY MET"]
["Adults Only","Core","B5","Professionalism: Sets an example, and is fair, consistent and impartial.  Open and honest. Operates within organisational values","FULLY MET"]

{"sheet":"OCC0314","index":11,"n_rows":44,"n_cols":9,"rows_kept":44,"cut":false,"hidden":false,"merged":[[9,2,9,8]]}
[null,null,null,"START HERE","Standard: Key Information"]
[null,null,null,"Awarding body/Applicant:","Version Number:"]
[null,null,null,"Please type the name of awarding body/applicant here","1.1"]
[null,null,null,"Qualification name:","Date Updated:"]
[null,null,null,"Please type your qualification title here","01/07/2019"]
[null,null,null,"Programme title if applicable:"]
[null,null,null,"Please type the programme title here"]
[]
[]
[null,null,"EXAMPLE OF KSB MAPPING"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number ","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – Where the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. Where a KSB is not fully met, please provide the rationale for why you feel this is not achievable.","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
["16 - 19 & Adults","Core","K8","Health & Safety and compliance requirements of the bodyshop industry","FULLY MET","Qualification specification, pg 19-20\n\nModule 3: Health, safety and professional working practices, pg 7-8\n\n","Module 3: LO1 - Understand the importance of health and safety in the workplace. LO2 - Understand the application of health and safety legislation in the workplace. LO3 - Understand how to apply safe working practices to work activities. \nIndicative content: local, regional, national health & safety regulations, codes of practice, site safety, health & safety promotion, health & safety measures, PPE, manual handling, equipment management, waste disposal, risk management, risk assessment","Learners will be able to show a full understanding of Health & Safety and legislative requirements relevant to the role. The indicative content on Pg 19 of the qualification specification shows they will cover Health & Safety across the wider sector, and then identify some measures that may be specific to certain organisations. Learners will also analyse the role of the employer and the environment with regards to applying Health & Safety working practices and processes.","Module 3 - students will produce a written risk assessment report using a brief. There is also a short answer paper. Module 3 Assessment Brief pg 7 refers. \n"]
[]
[null,null,null,"Select as Appropriate: "]
[null,null,null,"CATEGORY"]
[null,null,null,"OPTIONS (If Applicable)","All"]
[null,null,null,"OCC0314 - Public service operational delivery officer"]
[null,null,null,"Return to Guide"]
["Category Available","Core & Options","KSB","KSB Statement ","KSB coverage - select the coverage provided by the qualification from the dropdown box","Where in the qualification is the relevant content? Please reference precisely where the content you are citing as evidence is within the submitted documents - Document name/Module name/Specific page number. \n\n","Evidence - Quote or copy & paste the relevant content from your referenced qualification documents. Please provide 1 - 3 references that best evidence the KSB and only refer to content that all students will cover regardless of option choice. The information you supply in this column, in conjunction with the Supporting Comments / Rationale column (Column F) should clearly and explicitly demonstrate the declared level of KSB coverage.","Supporting Comments/Rationale – \nWhere a KSB is not fully met, please provide the rationale for why you feel this is not achievable.\n\nWhere the evidence in Column E does not clearly and explicitly provide the declared level of coverage or might not be obvious to someone who is not an expert in your qualification, use this space to explain how the level of KSB coverage is achieved by the qualification content - please be specific to the wording and meaning of the KSB statement. \n\n","Assessment method - Provide information on the method(s) used to assess this KSB and relevant assessment materials."]
[null,"Core",null,"Knowledge"]
["16-19 & Adults","Core","K1","Legislation, Policies and Procedure: Understanding the principles, practices, regulations and law in your own area of operational delivery, and how it is applied and the effect it has, from supporting the needs of the most vulnerable individuals to keeping the UK’s borders secure","FULLY MET"]
["16-19 & Adults","Core","K2","Customers: Understanding the diverse range of customers and communities, and their needs, rights and expectations, from individuals to the biggest multi-national businesses","FULLY MET"]
["16-19 & Adults","Core","K3","Range of Services: \tHaving an appreciation of the range of public services available that are delivered across government, from ensuring money is available to fund public services to making payments to pensioners","FULLY MET"]
["16-19 & Adults","Core",null,"Skills"]
["16-19 & Adults","Core","S1","Customer Service: Delivering  services to a wide range of customers, including those most in need and vulnerable, recognising that some customers will need extra support to access and use services. You will be providing a professional service at the right time and in a non- judgmental way. This includes carrying out calculations based on information received and giving accurate advice and guidance to help citizens understand what they need to do","FULLY MET"]
["16-19 & Adults","Core","S2","Working together: Working well with your team, colleagues and others and developing productive working relationships to achieve individual, team and business results","FULLY MET"]
["16-19 & Adults","Core","S3","Gathering and managing information: Complying with data protection principles. Accurately reviewing, validating, processing and storing information from a range of sources and accurately using it to meet customers’ needs in a way they find clear and easy to understand. You may be analysing information for discrepancies, potential fraud or non-compliance. This could also support interviews and investigations","FULLY MET"]
["16-19 & Adults","Core","S4","Negotiation and influencing: Using tact and diplomacy to negotiate with individuals or businesses to ensure they comply with the rules, and reaching solutions that suit all parties and are right for the business","FULLY MET"]
["16-19 & Adults","Core","S5","Problem solving and decision making: Identifying problems quickly and using a range of techniques to solve them and stop them happening again. This includes preventing a customer having to contact us a number of times","FULLY MET"]
["16-19 & Adults","Core","S6","Tools and Equipment: Using IT systems to manage, share and store information. This includes using office equipment appropriately and reporting poor performance of services you use to do your job","FULLY MET"]
["16-19 & Adults","Core","S7","Professionalism, self management and awareness: Taking responsibility for your own actions. This includes being self-motivated, and planning work to make sure that tasks are completed and deadlines met","FULLY MET"]
["16-19 & Adults","Core","S8","Communciation Effectively: Understanding the importance of effective communication in the workplace and communicating effectively in different situations and communicating the best way to meet the needs of different audiences. This includes questioning and listening when carrying out interviews or investigations, and communicating in a clear and concise way using letters, e-mails or social media, over the phone or face-to-face.","FULLY MET"]
["16-19 & Adults","Core",null,"Behaviours"]
["16-19 & Adults","Core","B1","Changing and improving: Being open to change. This includes being creative in supporting continuous improvement or changes to systems or processes that affect the way you do your job","FULLY MET"]
["16-19 & Adults","Core","B2","Making effective decisions: Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available to you and using and sharing it appropriately","FULLY MET"]
["16-19 & Adults","Core","B3","Leading and Communicating: Leading by example. This includes being even-handed, supportive, and not letting personal opinions override business needs, and communicating professionally, openly and honestly","FULLY MET"]
["16-19 & Adults","Core","B4","Collaborating and partnering: Working collaboratively and building professional relationships with colleagues. This includes working as part of a team and developing contacts so you can support each other","FULLY MET"]
["16-19 & Adults","Core","B5","Building capability for all: Learning and building your own knowledge and skills, and developing the mindset and ways of working to continually improve","FULLY MET"]
["16-19 & Adults","Core","B6","Managing and quality service: Delivering a quality service. This includes ‘going the extra mile’, and showing an awareness of different customer needs (for example, those with disabilities)","FULLY MET"]
["16-19 & Adults","Core","B7","Delivering at pace: Delivering at pace, working to agreed goals and activities, and responding to challenges constructively, for example managing time well and thinking positively","FULLY MET"]
["16-19 & Adults","Core","B8","Values - Integrity: Putting the obligations of public service above your own personal interests","FULLY MET"]
["16-19 & Adults","Core","B9","Values - Honesty: Being truthful and open","FULLY MET"]
["16-19 & Adults","Core","B10","Values - Objectivity: Basing your advice and decisions on rigorous analysis of evidence","FULLY MET"]
["16-19 & Adults","Core","B11","Values - Impartiality: Acting according to the merits of each case and serving the government of the day impartially","FULLY MET"]