This apprenticeship has been retired
Install equipment and software, handle incidents and requests for help across unified communications technologies.
APPRENTICESHIP STANDARD FOR UNIFIED COMMUNICATIONS TROUBLE SHOOTER
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
Unified Communications Desk Engineer, Unified Communications Field Engineer, Data Field Engineer, Voice Field Engineer, Microsoft Support Field Engineer, Microsoft Consultant
Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths.
Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column.
The knowledge modules are summarised below and further details are available in the occupational brief available from https://www.nsar.co.uk/digital-eqa/digital-apprenticeship-standards/
Knowledge Modules |
Vendor or Professional Qualifications |
---|---|
Knowledge Module 1: Server (for a level 4 Unified |
MCP Server 2012 |
Communications Trouble Shooter) |
Install and configure Windows Server Configure advanced Windows Server 2012 services Server Virtualization -Windows Server Hyper V |
Knowledge Module 2: Security Principles (for a level 4 Unified Communications Trouble Shooter) |
Security+ MTA Mobility and Devices Fundamentals JNCIS-SEC CCNA Security |
Knowledge Module 3: Network Services (for a level 4 Unified Communications Trouble Shooter) |
CCNA 1+2 MTA Network fundamentals Network+ |
Knowledge Module 4: Voice and Data Solutions (for a level 4 Unified Communications Trouble Shooter) |
Enterprise Voice and Online services Lync Server 2013 Core Solutions of Lync Server 2013 |
Individual employers will select which vendor or professional qualification the apprentice should take.
Some of the Vendor or Professional qualifications within this standard have been or soon will be, superseded. In discussion with the appropriate End Point Assessment Organisation, direct replacements can be undertaken by apprentices, providing that they continue to align with the Knowledge, Skills and Behaviour statements within the standard.
Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The duration of this apprenticeship is typically 24 months.
This is a level 4 apprenticeship.
This standard will be reviewed in December 2017.
Crown copyright © 2024. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit www.nationalarchives.gov.uk/doc/open-government-licence
Version | Change detail | Earliest start date | Latest start date |
---|---|---|---|
1.0 | Retired | 23/03/2016 | 26/10/2021 |