Professional Practice

Person-centred care

• never discriminate against patients, carers or colleagues
• maintain the highest standards of person centred care, treating every person with compassion, dignity and respect
• promote mental health and well being

• the requirements of the NHS Constitution/GSP for
  ‘person centred care and support’
• equality and diversity legislation, policies and local
  ways of working
• the importance of probity and the need to be honest
  in your professional practice
• why it is important to get people actively involved
  in making choices about their care
• how to involve patients and the public in HCS
• how to promote mental health and well being

Communication and Working with Others

• communicate basic information effectively verbally and in writing to patients, carers and colleagues
• work effectively as part of the HCS team and the MPT

• how to explain technical terms in language a patient or carer or colleague can understand
• how to address barriers to communication and the importance of working well within the multi- professional team (MPT) and the contribution of HCS to it
• where to go for help and support about anything related to your work

Personal and Professional Development

• reflect on your practice; and keep your knowledge and skills up-to-date
• work within the limits of your personal competence
• respond constructively to the outcome of appraisal, feedback and performance review

• reflective behaviours and the benefits of self-reflection in helping maintain and support the quality of patient care
• the role of appraisal and performance review
• how to prepare for and develop an action plan as part of performance review

Health, Safety and Security

• work safely in the HCS work place following safety, and risk management guidelines, taking appropriate action in response to incidents or emergencies
• move/position individuals, equipment etc. safely
• apply a range of techniques for infection prevention and control

• legislation/policies relating to health and safety at work and your responsibilities
• the meaning and implications of ‘risk’ and ‘risk assessment’
• what to do in situations that could cause harm to yourself/others, e.g. critical incidents
• the principles of safe lifting and handling of people, equipment etc.
• how to handle hazardous materials and substances

Quality

• follow quality procedures to meet the requirements of quality  standards relevant to your HCS practice
• participate in technical audit as appropriate

• the role of quality management/improvement and the regulatory environment to maintain and improve HCS services and the quality standards relevant to your role
• the audit cycle and how audit contributes to the maintenance/improvement of services

Technical Scientific Services

• provide general non-technical/technical advice, information, guidance to users of HCS services
• follow specified HCS protocols and standard operating procedures (SOPs)

• the scope/range of services within HCS used to investigate/diagnose/treat disease
• the evidence base that underpins your technical practice
• current UK Resuscitation Council guidelines as well as all mandatory training
• how to establish/maintain a safe and effective practice environment based on SOPs

Clinical Care

• take responsibility for the care you provide, including safeguarding, if involved in patient care
• obtain verbal consent in line with protocols when you are directly involved in the delivery of a procedure, including explaining the nature and purpose of the procedure
• protect patient/carers confidentiality when required

• the meaning and importance of ‘duty of care’ and safeguarding
• the support available in difficult situations or when a complaint is made
• the rights of patients with regard to giving informed consent for treatment when required
• confidentiality of consultation/medical records and the limits of the concept of confidentiality, e.g. where self harm or harm to others may be involved
• key factors influencing dignity/rights/privacy/confidentiality of patients/colleagues, e.g. age/gender/beliefs

Audit/Service Improvement

• offer suggestions for improving services, providing reasons for these

• the importance of delivering high quality service outcomes and continuous improvements to benefit patients, staff and health services, especially through audit

Research and Innovation

• contribute to research and innovation within the boundaries of your clinical and scientific practice as required

• the regulatory framework within which research and innovation is conducted, including research ethics and the implications for your role
• how you can contribute to research and innovation

Leadership

• help create the conditions that assist your team in providing a supportive environment for colleagues

• the healthcare NHS Leadership Model and its relevance to you(3)
• why it is important to be aware of your strengths, limitations and behaviours and how that affects your colleagues and any team within which you work.