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This apprenticeship has been retired
As of 1 August 2022, the English and maths requirements for on-programme and new apprentices undertaking level 2 apprenticeships have changed and are detailed as part of the apprenticeship funding rules. These requirements supersede the current wording in this apprenticeship standard and EPA plan.
Building, repairing and servicing all kinds of bicycles.
This occupation is found in the bicycle industry, which in the United Kingdom employs several thousand people. Bicycle mechanics may work in independent bicycle shops, hire centres, bicycle workshops and larger non-specialist retailers, as well as for sports clubs, race teams and bicycle-tour operators and other bicycle related organisations. Cycling is on the increase as a means of transport and as a leisure activity, with an increasing range of bicycles on offer – some with complex technology, making it an exciting and varied industry to work in.
The broad purpose of the occupation is to build, repair and service all kinds of bicycles – for example road, mountain, hybrid, recumbent, disabled adapted, electric and other human powered road and off-road vehicles. As a definition, bicycles are human powered road vehicles with a varying number of wheels; this can include uni-cycles, tricycles, quadricycles and so on. Electric bicycles are electrically assisted or adapted bicycles as opposed to electric motorcycles. They work in bicycle shops, dedicated workshops, in the field for bicycle racing teams or independently as mobile mechanics and other areas where bicycles play a prominent part.
When a bicycle is brought in for repair or service or when an ‘in-house’ bicycle needs to built, rebuilt or repaired, they run diagnostic tests to determine the cause of the problem, and then take the necessary steps to fix it. When parts aren’t available to hand, they will instigate the order for them to be obtained from a distributor or manufacturer. Sometimes bicycle repairs can be as simple as replacing cables or tyres, but sometimes they can require more complicated procedures like adjusting a frame or repairing brakes and gears. They may build bicycles or wheels from scratch. Whether a repair or build they need to complete safety checks. They may or may not interact with customers depending on the workplace, this may include talking to the customer to help identify the fault, providing estimates – recommending when it is economically viable to repair and/or the handover of the built/repaired bicycle with an explanation of the work completed. They will need to complete documentation, for example relating to the work completed or warranty claims.
In their daily work, an employee in this occupation interacts with other bicycle mechanics (depending on size of operation) and suppliers; interacting with customers/clients is usually part of the role.
An employee in this occupation will be responsible for responsible for completing work under the supervision of a senior mechanic or other management structure depending on the organisation. The work can be physically demanding and involves using various tools and chemicals, like cleaning products and greasing agents. Working in a manner that ensures the health and safety of self and others is essential.
| Duty | Criteria for measuring performance | KSBs |
|---|---|---|
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Duty 1 Build a bicycle from scratch to a customer’s/client’s specification |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures |
S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S12 S13 S14 S15 S16 S17 S18 S19 S20 S25 |
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Duty 2 Identify problems with a bicycle and discuss solutions with the customer/client |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Customer Service Skills Operational Procedures and paperwork |
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Duty 3 Estimate the cost of repairs and give quotes; advising on economic viability |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Customer Service Skills Accuracy in terms of cost and time estimates |
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Duty 4 Carry out a bicycle service and safety checks |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to employer policies Delivered in line with customer requirements and expectations |
S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 |
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Duty 5 Carry out repairs and replace parts, for example changing brake cables and chains |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to health and safety policies Adherence to costing both internally and with the client Delivery within a timescale suitable to the employer and the client |
S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 6 Clean, degrease and lubricate bicycle parts |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to hazardous materials legislation Adherence to extant recycling rules and regulations |
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Duty 7 Give advice to customers/clients, including the sale of bikes, parts and accessories |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to and knowledge of extant recycling rules and regulations Delivery of good customer service Advice delivered clearly and succinctly |
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Duty 8 Take bookings for repairs and process paperwork via paper or computerised systems |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to employer policies and procedures |
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Duty 9 Support retail/contractual processes and warranty claims |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Accurate knowledge of manufacturers warranties and internal warranties |
S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 |
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Duty 10 Maintain and adhere to the industry standards and/or best practice for quality control over their own work and take an active role in general workshop quality control. |
Accuracy, especially safety Adherence to legislation, manufacturers manuals and employer procedures Adherence to hazardous materials legislation Adherence to extant recycling rules and regulations Knowledge and understanding of health and safety Maintaining a positive attitude |
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Duty 11 Maintain bicycle mechanic tools and equipment; and workshop tidiness |
Adherence to employer procedures Adherence to hazardous materials legislation Adherence to recycling rules and regulations |
K1: The types, applications and unique characteristics of all types of bicycles, tricycles, recumbent and other pedal, hand and electrically-assisted powered bicycles (e-bikes), other derivatives and the associated technology
Back to Duty
K2: Diagnostic and assessment principles required to service, repair and modify the mechanical aspects of bicycles to meet manufacturer specifications and customers’/clients’ requirements
Back to Duty
K3: The latest developments to bicycles, bicycle components and tools and equipment
Back to Duty
K4: Legislation and required compliance within the bicycle industry, including bicycle Regulations (e.g. BS ISO 4210.2 (2015), standard for electric bikes EN15194 (2015), and all future modifications/updates; the safe disposal/recycling of associated waste (including waste oils, cleaning fluids, batteries, tyres, etc.)
Back to Duty
K5: Bicycle repair shop operations including ordering, stock control, correct use of documentation such as receipts, order forms, repair forms
Back to Duty
K6: Types of customer interaction and customer service techniques including when to contact the customer, the tone that should be adopted, appropriately timed and follow up communication – both verbal and well written; adjusting approach to take account of customers’/clients’ needs including cultural requirements
Back to Duty
K7: Principles of selling and upselling bicycle and bicycle products and calculating discounts
Back to Duty
K8: Health & Safety legislation, policy and practice; manual handling, Control of Substances Hazardous to Health (COSHH); how to ensure the safety of customers and mechanics (risk/hazard identification); correct use of Personal Protective Equipment (PPE)
Back to Duty
K9: Operation of manual/computer booking systems and EPOS (Electronic Point Of Sale) systems
Back to Duty
K10: The rights and responsibilities of an employee and employer, including awareness of Equality and Diversity Legislation
Back to Duty
K11: Costing principles, cost hierarchy of appropriate parts, assessment of component compatibility, time required to fix; summarising in a quote
Back to Duty
K12: Manufacturer specifications - when and where to use them
Back to Duty
K13: Principles of handling hazardous goods including Lithium ion batteries, their safe handling, storage & shipping of damaged items, emergency procedures, knowing when to ask for third party advice
Back to Duty
K14: Standard operating functions of bicycles in normal use, when failed or is not fit for purpose, such as parts that regularly break or go missing and need to be replaced, including chain wear features
Back to Duty
K15: Duty care to customers e.g. Health & Safety
Back to Duty
K16: Information technology applications used in the bicycle workshop environment, including excel, databases and search engines
Back to Duty
K17: Manufacturers’ and organisations’ warranty policies, what they cover and what they don’t and procedures that must be followed
Back to Duty
K18: Project management techniques; planning and the importance of meeting project deadlines
Back to Duty
K19: Investigating causes of defects and maintenance issues; problem solving
Back to Duty
K20: Who to contact about common defects and how to address them
Back to Duty
S1: Use specialist bicycle diagnostic equipment to identify fault and formulate a plan to solve the problems; identifying when it is uneconomical to proceed
Back to Duty
S2: Use cycle workstand correctly to safely and securely hold a bicycle on the appropriate part of the frame
Back to Duty
S3: Service a cup and cone type hub, identifying worn parts and correct replacements
Back to Duty
S4: Remove and replace sealed cartridge bearings using appropriate tools
Back to Duty
S5: Service cable operated brake systems, correctly sizing and routing cabling using the correct spare parts and torque settings
Back to Duty
S6: Bleed open/closed hydraulic brake systems
Back to Duty
S7: Service derailleur gear systems, correctly sizing and routing cabling using correct spare parts and torque settings; straighten a derailleur hanger
Back to Duty
S8: Tap the crank arm threads
Back to Duty
S9: Identify the different standards of cranks and bottom brackets; remove and replace crank arms, bottom brackets and tap and face the bottom bracket shell
Back to Duty
S10: Identify chain wear; assess compatibility issues, taking account of chain line and correctly split and install a quick link based chain
Back to Duty
S11: Tape road handlebars
Back to Duty
S12: Remove and replace a set of forks, taking account of the correct way to cut a fork steering column to size. Hydraulic fork servicing, disassemble/clean stanchions and cartridges and re-grease properly
Back to Duty
S13: Remove, replace and service a headset, taking account of sizing standards
Back to Duty
S14: Perform alignment checks to a bicycle frame
Back to Duty
S15: Hand-build a wheel of differing complexities (for example from simple 3-cross to manufacturer specific wheel systems) in the patterns required for non-disc, front disc and rear disc to the required tolerance and correctly dished and tensioned
Back to Duty
S16: Set up, servicing and adjustment of internal hub gears
Back to Duty
S17: Conduct quality assurance check of build/repair work completed
Back to Duty
S18: Complete handover once of completed build/repair is finished, including advising on further and future work required, changes to operation, required on-going maintenance and complete paperwork as appropriate
Back to Duty
S19: Serve customers/clients on any required area of the store; refer them on to a more senior colleague or to ask for help; seek after market sales
Back to Duty
S20: Communicate via suitable means with customers (telephone, text, email, social media) in order to ensure good service is maintained
Back to Duty
S21: Use catalogues (hard copy and online) to identify parts and order to fulfil customers needs
Back to Duty
S22: Use manual system and workshop diary and complete any associated paperwork
Back to Duty
S23: Deal with complaints, following employer and manufacturers policies
Back to Duty
S24: Identify when something has failed or is not fit for purpose
Back to Duty
S25: Maintain proper tool maintenance and general workshop cleanliness and tidiness
Back to Duty
B1: Have a safety first behaviour – always use appropriate safety equipment and PPE and has customers’ safety in mind
Back to Duty
B2: Work efficiently as a member of the workshop team; takes account of deadlines; takes responsibility to deal with or report issues
Back to Duty
B3: Behave in an manner that aligns with the company ethos, including prompt timekeeping, smart presentation of self and working area and good personal hygiene
Back to Duty
B4: Takes responsibility for keeping own knowledge and skills up to date
Back to Duty
B5: Act with integrity, honestly advising customers; demonstrates a passion for bicycles
Back to Duty
B6: Acts as a responsible advocate for the business
Back to Duty
B7: Results–driven attitude, working in an effective and efficient manner in order to comply with contractual terms and customer expectations
Back to Duty
B8: Receptive to constructive feedback from peers & management and proactive in giving appropriate feedback to others
Back to Duty
English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.
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18
this apprenticeship will be reviewed in accordance with our change request policy.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.2 | End-point assessment plan and standard revised | 11/07/2023 | Not set |
| 1.1 | End-point assessment plan and standard revised | 10/03/2023 | 10/07/2023 |
| 1.0 | Approved for delivery | 22/08/2018 | 09/03/2023 |
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