Provide a broad range of professional solutions for communication.
This occupation is found in a multitude of sectors including but not limited to: videoconferencing and online events, academic institutions, banks, law firms, insurance providers, financial service providers, government agencies, hospitals, software developers, galleries, museums, and other live event spaces/venues. Audiovisual (AV) professionals are employed in fixed ‘site-specific’ roles (institutions, event spaces, offices, meeting rooms) and on ‘touring’ events in venues of various sizes requiring AV infrastructure (from small clubs to stadiums). Some of this work is carried out at height. The Audiovisual industry is forecast to be worth $230 billion by 2023 (The Audiovisual and Integrated Experience Association).
The broad purpose of the occupation is to provide a broad range of professional solutions for communication including videoconferencing, hybrid in-person/online events, sound, lighting, projection, and computer networking by planning, installing, configuring, and operating hardware and software. AV hardware includes audio mixing desks, video cameras, public address systems, display screens, projectors, wireless microphone systems, recording devices, lighting systems, encoders/decoders, and network switchers. AV software includes videoconferencing platforms, digital audio workstations, video editors, media servers, sound-reinforcement design/control, lighting design/control, and computer networking tools. Integrated AV involves the combination, design, and system control of the hardware/software specified above to meet unique specifications. Depending on the context, a range of working patterns are applicable including standard office hours and shift work.
In their daily work, an employee in this occupation interacts with other members of their own team, and in the course of their normal duties will interact with their line manager, senior management, potential and confirmed clients (internal/external to the employer), event organisers, public speakers, performers, AV support teams, external contractors, personal assistants, and company directors/CEO’s.
An employee in this occupation will be responsible, under minimal supervision, for design, setup, and delivery of audiovisual provision in accordance with the specifications of internal and external stakeholders. Depending on the core business of their employer these activities might be focussed on time-based events (online, in-person, and hybrid) or permanent communication systems. All of the above activity requires systematic project management skills, an evaluative approach, and the ability to synthesise client requirements, project specifications, and budget. Employees are responsible for determining the best course of action and implementing theoretical/technical knowledge in order bring projects to fruition. Additionally they are responsible for upholding institutional/national health and safety guidelines, meeting specific client requirements on time, and responding to change requests (late or otherwise) in a professional manner.
| Duty | KSBs |
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Duty 1 Design, install, and operate a wide range of audiovisual equipment configurations including, but not limited to: audio mixing desks, video cameras, public address systems, display screens, projectors, wireless microphone systems, recording devices, and lighting systems |
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K17 K28 K30 K31 |
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Duty 2 Provide unguided support and technical management of events. |
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Duty 3 Work collaboratively with, and facilitate communication between, performers, public speakers, presenters, clients, event organisers, support teams, external contractors, management, and any other stakeholders. |
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Duty 4 Advise and guide customers on requirements for a range of permanent/time-limited scenarios, manage expectations and resolve complaints. |
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Duty 5 Design integrated audiovisual systems in line with customer requirements and the project environment. |
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Duty 6 Plan, install, and configure AV over IP systems. |
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Duty 7 Coordinate and conduct videoconferencing setup and testing, ensure optimal performance and adherence to required specifications. |
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Duty 8 Install and/or support the use of personal computers, servers, and digital signage. |
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Duty 9 Capture, edit, and post-produce audio and video content. |
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Duty 10 Plan and manage virtual events/online broadcasts. |
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Duty 11 Analyse the design, planning and execution of services offered via testing and customer feedback: diagnose issues, evaluate emerging technologies, and recommend improvements. |
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Duty 12 Plan, develop, and provide technical training for inexperienced end users. |
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Duty 13 Use research and development to inform personal professional development activity and enhance knowledge and skills. |
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Duty 14 Perform administration duties pertaining to a range of events requiring audiovisual services e.g. logging requests, updating meeting/event calendars, tracking and updating project progress, producing purchase orders, processing invoices, and managing e-mail communications. |
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Duty 15 Conduct risk assessments and produce accompanying documentation. |
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Duty 16 Maintain audiovisual equipment and an associated inventory in a variety of spaces: ensure systems are event-ready and meet specific requirements. |
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Duty 17 Ensure that all audiovisual spaces and stores are kept orderly and presentable. |
K1: Connection of audio system components, signal flow and conversion
Back to Duty
K2: Methods of configuring and testing wireless microphones and what are common issues and adequate problem solving techniques
Back to Duty
K3: The impact of microphone placement and room acoustics on an audio signal
Back to Duty
K4: Audio mixing desk routing and operation
Back to Duty
K5: Digital Audio Workstation fundamental operations
Back to Duty
K6: Unmanaged audio mixing scenarios
Back to Duty
K7: Lighting design and fixtures/controller connections
Back to Duty
K8: Synchronisation of video signals for multi-camera setups
Back to Duty
K9: Principals of photography for moving image
Back to Duty
K10: Appropriate audiovisual equipment and/or applications for a given brief
Back to Duty
K11: Project management principles: planning, change, budgets, and documentation
Back to Duty
K12: Integrated audiovisual solutions for specific requirements
Back to Duty
K13: How to use CAD drawings when designing systems
Back to Duty
K14: AV over IP concepts and operation: servers, digital signage, channel distribution, and access
Back to Duty
K15: Awareness of the strengths, weaknesses, and limitations of videoconferencing systems and platforms
Back to Duty
K16: Videoconferencing booking systems
Back to Duty
K17: Redundancy and backup systems relevant to the project
Back to Duty
K18: Hardware/software configurations for streaming online audiovisual content
Back to Duty
K19: Installation/configuration of personal computers and common computer operating systems general functionality
Back to Duty
K20: Project mastering
Back to Duty
K21: Designation of video resolutions, frame rates, and output options
Back to Duty
K22: Video compression and decompression through codec and bitrate workflows
Back to Duty
K23: Required workflows for online and offline edits utilising a media server
Back to Duty
K24: Designation of sampling rate, bit depth, and channel options
Back to Duty
K25: Audio deliverables within the context of a specific project
Back to Duty
K26: Different types of online events, their requirements and key considerations
Back to Duty
K27: Interactive solutions for online events
Back to Duty
K28: Audiovisual accessibility considerations and systems
Back to Duty
K29: Personal data management in accordance with relevant data protection legislation
Back to Duty
K30: National, employer, and context specific health and safety regulations
Back to Duty
K31: Potential hazards and preventative measures
Back to Duty
S1: Operate a video camera and vision mixer
Back to Duty
S2: Integrate a projector and/or display as part of an audiovisual presentation
Back to Duty
S3: Audio mixing; loudness, timbre, spatialisation, and channel management
Back to Duty
S4: Apply and problem solve video signal flow for live production
Back to Duty
S5: Operate and program lighting control software/hardware
Back to Duty
S6: Root cause analysis & problem solving
Back to Duty
S7: Collate, compare, and synthesise information from various sources
Back to Duty
S8: Work collaboratively; Building and maintaining positive relationships with stakeholders (such as performers, public speakers, presenters, clients and event organisers)
Back to Duty
S9: Communicate technical concepts with clarity in person and in writing to end users of all skill levels and seniority
Back to Duty
S10: Install, test, and commission relevant hardware
Back to Duty
S11: Configure and manage remote participation systems
Back to Duty
S12: Edit audio and video content
Back to Duty
S13: Prepare, maintain, and manipulate audio and video assets through post-production
Back to Duty
S14: Create digital assets for video workflows
Back to Duty
S15: Manual camera operating for a range of contemporary S35mm digital cameras
Back to Duty
S16: Audio capture
Back to Duty
S17: Deliver virtual event technical operations
Back to Duty
S18: Clearly advise and guide event participants
Back to Duty
S19: Devise a learning program intended to cover a particular device/system
Back to Duty
S20: Identify personal training and professional development needs via research and investigation
Back to Duty
S21: Organise appropriate personal professional development activities to develop and enhance own role and skills
Back to Duty
S22: Use collaborative online environments to schedule and update projects and tasks
Back to Duty
S23: Complete risk assessment documentation
Back to Duty
S24: Accurately assesses level of risk to health and safety of themselves and others
Back to Duty
S25: Test and maintain audiovisual equipment, cables, and connectors: substitute items where necessary
Back to Duty
S26: Document and record maintenance activities
Back to Duty
S27: Safe storage of equipment
Back to Duty
S28: Create a coherent planning document
Back to Duty
B1: Think and act independently and safely whilst working within company guidelines
Back to Duty
B2: Work calmly and methodically in time-sensitive situations
Back to Duty
B3: Reference user manuals and manufacturer guidance
Back to Duty
B4: Awareness of the importance of regular contact, when appropriate, to offer updated information and documentation
Back to Duty
B5: Able to modify personal approach based on the situation
Back to Duty
B6: Challenges approaches to work in a constructive manner
Back to Duty
B7: Confident & effective communicator
Back to Duty
B8: Online researcher of new equipment and training opportunities, communicate with professionals and organisations to prioritise personal training goals and activities
Back to Duty
B9: Well prepared, anticipates issues ahead of time
Back to Duty
B10: Take initiative e.g. seek the source of an issue of own accord and take necessary action
Back to Duty
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
This standard partially aligns with the following professional recognition:
AVIXA accredited Certified Technology Specialist (CTS) for 5
The KSBs in this standard align with the following professional certification: AVIXA Certified Technology Specialist (CTS). The CTS is accredited by ANSI under the ISO/IEC 17024:2012 standard. For more information on this certification please see www.AVIXA.org/CTS. Please note, professional certification bodies may have additional experience, examination, or other requirements to become certified.
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this apprenticeship will be reviewed in accordance with our change request policy.
| Version | Change detail | Earliest start date | Latest start date |
|---|---|---|---|
| 1.0 | Approved for delivery | 13/09/2022 | Not set |
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