Understand aircraft characteristics and their performance, the features of aircraft and the basic principles of flight, and how to identify the type of aircraft arriving and departing from the airport

Know how to recognise hazards and deal with spillages, foreign objects and other risks to safety and security airside

Know the characteristics of airfield surfaces, systems, lighting and equipment; the procedures for measuring and testing airfield serviceability and standards and how to action required

Recognise and understand the implications of road signs, markings and traffic lights; the airside speed limits, safety instructions and the regulations governing driving a vehicle airside

Know how to recognise birds most commonly found in aerodromes and their behaviour, migration and roosting patterns and what actions to take to move birds and other wildlife away from the airfield

Know how to recognise significant changes in the weather and understand how to interpret and record meteorological, pilot, routine and special reports

Know the business and civil licensing and inspection procedures and understand standard safety and working practices in relation to airfield operations

Apply the correct procedures and guidelines to enable the aircraft to operate safely around the airfield

Inspect and patrol the manoeuvring area, runway, apron area and roads, to ensure they are fit for purpose, raising and following through faults and issues*

Maintain a record of airfield serviceability and direct and control airfield maintenance

Operate a vehicle airside and provide leader service to aircraft, emergencies, and contractors / airfield users*

Monitor and control bird activity and wildlife to prevent disruption on the airfield

Monitor the weather and carry out specialist duties airside to ensure operational safety is maintained in low visibility and adverse weather conditions

Monitor airfield condition and operations

Be adept at handling multiple tasks in a calm and organised manner

Use initiative and make sound judgements on available information

Be constantly vigilant and demonstrate a keen sense of situational awareness

Make effective and timely decisions when problems arise to keep people safe and operations flowing smoothly

Understand how to achieve the business vision and objectives by taking ownership of own area of work

Demonstrate personal drive to achieve the business vision and objectives

Understand how operating safely, securely and efficiently with a drive to minimise disruptions to the operation impacts on the financial health of the business*

Actively use techniques to operate safely, securely and efficiently, minimising accidents, incidents and near misses

Be financially astute in work activities and act credibly on all matters that affect business finance

Know how to support and influence the team positively and recognise how all staff and teams are dependent on each other to meet Business objectives

Support team members to ensure the operation is delivered safely, on time and as agreed

Encourage team to take a pride in their role through a consistently positive and professional approach

Understand how personal performance impacts on safe, secure and effective operations

Work consistently to accomplish the best result, challenging personal methods of working and seeking methods for improvements

Use a flexible and adaptable approach in a highly-paced, changing environment

Know how to work according to aviation and environmental regulations and local bye-laws and understand how to  protect peoples’ health, safety and security

Comply with legal requirements to minimise risk and inspire customer confidence; minimising disruption to the operation and maintaining the safety and security of people at all times

Advocate the importance of working safely and legally in the best interest of all people

Understand how work activities impact on the environment

Take action to minimise the effect of work activities on the environment

Make responsible decisions to minimise the effect of work activities on the environment

Know how to identify, plan for and minimise risks to the operation

Know how to identify  and respond to individuals’ needs in different situations and communicate with customers and colleagues from a diverse range of backgrounds and culture

Use effective methods of communication and operate in a fair and empathic manner that achieves the desired result

Actively listen and empathise with other people’s point of view, respond politely and promote a fair, non-discriminatory and equal working environment

Know how to communicate knowledge and experience of procedures to the team

Pass on knowledge and experience of operations and procedures to new recruits and colleagues

Support and encourage team members to develop and enhance skills to achieve the best result for customers and the business

Know how to take responsibility for own role within operation, and understand how own role contributes to the team and how the team output impacts on the wider organisation

Motivate and inspire others to perform their role to the best of their ability in line with the business

Visibly and authentically live the brand, culture and values of the business

Identify the customer profile of the business, understand the business growth strategy and its competitors*

Respond to customers according to their needs in line with business standards, enhancing their experience where appropriate

Actively seek feedback to improve own interaction with